Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.
The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Difference You Will Make:
Airbnb is seeking a Tools and Systems Lead to drive strategic priorities for business systems powering Airbnb's Hotels vertical. You'll identify complex business problems, translate them into technical solutions, and lead cross-functional initiatives across 6-8 teams including Sales, Revenue Operations, Engineering, and Data Science.
A Typical Day:
- Drive business systems strategy for Hotels vertical, partnering with Product Marketing teams to define system requirements and 18+ month technical roadmaps
- Lead cross-functional delivery across Supply, Operations, Product Marketing, Engineering, and Analytics teams, coordinating complex initiatives.
- Influence technical architecture by partnering with Product Marketing and Engineering teams to pressure-test business requirements through prototyping and use case validation
- Translate business problems into technical solutions through detailed concept briefs and stakeholder alignment
- Enable successful system adoption by partnering with Product Marketing and Enablement teams on internal go-to-market and change management
Your Expertise:
- Strategic thinking with ability to balance immediate needs and long-term scalability
- Exceptional communication - can articulate complex technical concepts to diverse audiences
- Comfortable with ambiguity and complex stakeholder management
- Understanding of change management for internal systems adoption
- 10+ years in tech management/ownership, business systems, or GTM operations leading multi-team initiatives
- Proven ability to independently identify strategic business problems and translate them into product roadmaps
- Strong technical aptitude - can engage in architecture discussions and challenge engineering decisions
- Track record influencing and aligning stakeholders across complex organizations
- SQL proficiency for analysis and requirements definition
- Experience with business systems ecosystems (CRM, sales tools, operational platforms)
- Platform-agnostic thinking - focus on capabilities over specific tools
- Salesforce experience preferred but not required
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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