ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
US Supply Planner, Hardlines
We are seeking a proactive, detail-obsessed Supply Planner to oversee Quince's Made-to-Order (MTO) production operations across the United States, with a primary focus on our growing made-to-order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high-quality customer experiences.
The ideal candidate is both strategic and hands-on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships. You'll bring visibility and accountability to a fast-scaling supply chain and act as the primary point of contact for 10-20 emerging vendor partners across the US.
You'll have a command over domestic production rhythms, able to translate variable factory lead times, material constraints, and manufacturing production planning into reliable buy plans. You'll understand upholstery and casegoods workflows and can work with upstream suppliers to resolve future constraints. You'll track vendor reliability, identify bottlenecks early, and drive corrective actions without escalation. You'll communicate constraints bluntly, translate operational issues into commercial impacts, and eliminate ambiguity for sales, merchandising, and logistics teams. You'll function with minimal oversight, hold manufacturers accountable to commitments, and maintain stable inventory flow in a domestic supply chain where variability is common.
Success in this role means:
- Holding vendors accountable to timelines, service levels, and quality
- Measuring and monitoring vendor capacity, ramp plans, and demand
- Create supply plans to ensure on time delivery
- Eliminating bottlenecks and proactively resolving order issues
- Designing new production tracking systems that scale with business growth
Qualifications
Responsibilities:
- Lead day-to-day management of MTO production across US-based furniture vendors
- Establish and manage vendor SLAs (lead times, quality metrics, communication cadences)
- Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress
- Resolve supply chain issues
- On time delivery of MTO order >98%
- Conduct end to end lead time production assessments and implement key initiatives to measure and drive shorter production lead time - enhance efficiency and effectiveness.
- Explore cost savings opportunities within the production, ensuring efficient utilization of time and resources.
- Work closely with the materials sourcing team, inventory planning team, overseeing production efficiency to optimize supply chain operations.
- Manage strategic partnerships with vendors, ensuring great experience working with Quince and that they're compliance with the company's needs and demands.
- Manage suppliers on time delivery metrics to hit 95% OTD with every supplier within your responsibility
- Secure production management system adherence by vendors at all times
- Able to work with vendors and engineers to achieve data quality standards and become expert in using internal tools and portals to achieve results
- Able to work with cross-functional team, collate information (in a scalable way) to drive vendor performance, ensuring best customer experience
- Conduct Quarterly Business Reviews with management of each partner Strategy, Business Highlights, Performance, Areas for improvement
On time delivery of MTO order >98%
Required:
- 10 years of Supply or Demand planning, deep understanding of Suppliers' end to end production processes
- Strong network with partner factory in sourcing for Home
- GM mindset with a supply chain background and manufacturing (lean/ JIT) experience
- Highly organized, detail-oriented and analytical with focus on execution, problem solving, improving processes and brand enhancement.
- Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
- Excellent written and verbal communication, presentation, and interpersonal skills
- Bachelor's Degree, preferred.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
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