Supervises workforce management operations, including intraday scheduling, workload analysis, call routing, staffing forecasts, and service-level performance. Leads schedule production, leave and call-out management, staffing reviews, and workload balancing. Collaborates with schedulers and department managers to improve staffing efficiency, develop scheduling enhancements, identify workforce risks, and ensure operational objectives are met. Supports team development, compliance, and adherence to labor agreements and regulations.
CompanyLumicera
About UsLumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay RangeUSD $56,805.41 - USD $68,440.77 /Yr.
STAR Bonus % (At Risk Maximum)7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr
Work Schedule Description (e.g. M-F 8am to 5pm)M-F 8am to 7pm
Remote Work NotificationATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
Overview
Due to growth, we are adding a Workforce Management Supervisor to our team.
The Workforce Management Supervisor is responsible for managing all intraday/real-time management processes in support of operations to achieve business service level objectives with Navitus and Lumicera. Supervisor will apply and integrate advanced analysis and reporting to collaborate on strategic and operational insights for workforce decision-making. Supervisor will also motivate and support team in the production of weekly schedules and daily operational tasks.
Is this you? Find out more below!
ResponsibilitiesHow do I make an impact on my team?
- Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
- Facilitate development of WFM team and exposure to industry improvements, skills, and standards
- Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
- Devise scheduling enhancements and create new business models
- Discover new best practices to best utilize staffing while following current labor agreements and regulations
- Balance specialists’ workloads between weekly scheduling and daily operations
- Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
- Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
- Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
- Other duties as assigned
What our team expects from you?
- High School Diploma, GED or equivalent, Associate’s degree preferred
- 5+ years of Workforce Management or prior relevant experience
- 1+ years of leadership experience
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
#LI-Remote
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