Supervisor, Office

SUMMARY: Under the direction of the Manager and/or Director, the Supervisor is responsible for the active on-going coordination of patient services throughout the medical office. Interprets and supports philosophies and policies of the Patient Services Department to all personnel.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required, some college preferred. Minimum of two years medical group office experience including insurance billing and coding, HMO experience preferred. Previous supervisory experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Current California Driver’s License and BLS certification a plus.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, memos, and to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing duties of job, employee is occasionally required to stand; walk; sit; use finger, handle, or feel objects tools, or controls reach with hands and arms; talk and hear. Employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Possess strong leadership skills, good communication and problem solving skills. Demonstrate initiative and ability to follow through, and working knowledge of medical office
2. Assure department compliance with approved policies and procedures.
3. Support and cooperate with all other departments to ensure good communication for continuity of patient care.
4. Continuously evaluate and improve the systems, procedures, and methods used in accomplishing departmental Assist with Patient Care Service activities when necessary.
5. Promote good public, medical group, and inter-departmental personnel relations.
6. Prepare Establish work procedures, prepare work schedules, and expedite workflow.
7. Direct and assist staff in conflict resolution and act as an information resource.
8. Monitor use of supplies and equipment to avoid Order and approve supplies as needed.
9. Maintain employee attendance Verify employee time sheets and submit time sheets to payroll.
10. Assist and prepare annual employee performance evaluations.
11. Act as liaison between providers, staff, and customers.
12. Orient and train new Maintain and develop skill levels of current employees. Provide written and oral instruction.
13. Conducts staff meetings; employee safety training is completed every quarter and assures all employees receive proper training.
14. Site inspections and OSHA log are maintained yearly in designated areas.
15. Supervise staff in areas of employee relations, recruitment, hire, coach and termination.
16. Attend unemployment hearing with human resources if requested.
17. Assume line staff responsibilities on an as needed basis.

1. Uphold and support the philosophy, objectives, and policies of Akido MSO.
2. Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
3. Maintain work area in a clean and organized manner.
4. Annually participate and complete required health screenings.
5. Adhere to Safety Program as outlined in Core Competencies and Injury, Illness and Prevention Program.
6. Maintains professional composure and confidence during challenging situations.
7. Maintains open communication using appropriate chain of command regarding issues.
8. Presents professional appearance in proper attire and identification as required by the position, department and Akido MSO policy.
9. Continuously displays a positive, “can do” attitude within the department and across departmental lines to contribute to the overall customer service program in place at Akido MSO.

1.  Technical/Business Knowledge - Demonstrate mastery of functional and business knowledge required for success on the job. Apply knowledge to tasks and decision-making.

       2.  Quantity - Meet the quantitative performance standards. Consistently meets deadlines.

       3.  Quality - Make the creation of accurate, thorough and appropriate work products a priority. Take pride in work.

      4.  Planning/Organization - Anticipate and set priorities to support business needs: adapt strategies, policies and procedures for achieving them: manage and measure achievements.

     5.  Problem Solving/Decision Making - Identify and analyze problems: take action to resolve; apply sound judgment and take ownership for their resolution.

     6.  Communication - As set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) maintain Patient Confidentially in accordance with State and Federal Regulations. Inform and influence others by clear and concise expression of ideas and information in                                                oral and written forms. Demonstrate effective listening skills.

     7. Working with Others - Fosters an environment that nurtures collaboration, teamwork, and mutual respect through effective communication, and demonstrates positive communication skills evidenced by effective and cooperative working relationships with peers.

     8. Responsibility - Maintains flexibility and accepts job assignments willingly.  Accepts responsibility for compliance (Code of Conduct) with company rules and regulations.  Takes positive actions to meet job responsibilities.

     9. Leadership - Demonstrate commitment through behavior to the organizations values. Encourage team and peers to embrace those values. Set an example.

    10. Customer Focus - Take ownership to identify and meet external and internal customer expectations. Make decisions, prioritize and carry out daily responsibilities accordingly.  Acts with a sense of urgency.  Displays AIDET: Acknowledge, Introduce, Duration, Explanation, and                                                  Thank you with customer interaction.

    11. Dependability - Arrive and start to work on time. Attend meetings as scheduled. Absent within company guidelines.

    12. Safety - Complies with all clinic safety and injury prevention policies and regulations. Adheres to safe work practice in order to prevent work-related injury and illness by participating and completing safety training requirements, using proper body mechanics at all time. Follows                                proper procedures during various emergency response and safety drills and responding to unusual occurrences affecting patients, visitors, employees, practitioners, contractors, patient property, or clinic property or facilities. Adhere to Occurrence Report Process for                                  adverse patient event(s).