Supervisor, Last Mile

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE 

As the Supervisor and leader of our Los Angeles Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members. We are seeking a leader who thrives in a fast-paced environment, embraces innovation, strives to be error-free, and is dedicated to fostering a culture of excellence within the team. If you share these values, we encourage you to submit your application!

KEY RESPONSIBILITIES

• Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
• Conduct morning startup meetings to explain new process changes, and company-wide initiatives and review overall team performance
• Create, assign, and design daily routes for drivers
• Monitor driver progress throughout the day and support and assist in any issue that may occur
• Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Maintain and approve PTO while ensuring the business remains productive for hourly associates
• Communicate and problem-solve with the Member Services department on any issues or failed deliveries
• Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management 
• Mentor, provide training and development to optimize performance, create organizational depth and individual growth 
• Recognize top performance, coach, and administer progressive discipline for poor performance 
• Propose and implement improvements in equipment and processing methods 
• Conduct timecard reviews daily and weekly to ensure pay accuracy

KEY QUALIFICATIONS

• 2+ years of proven success in leading and managing teams within last-mile delivery
• In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
• Strong verbal and written communication for effective team and stakeholder collaboration
• Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
• Strong data analysis abilities for informed decision-making and continuous improvement
• Knowledge of and adherence to local and federal regulations in last-mile delivery
• Experience with Microsoft Office, Google Sheets, and Slack
• Outstanding interpersonal and leadership skills
• Bachelor’s degree or equivalent related work or military experience
• Strong math skills and solid analytical ability
• Experience using routing software

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private-label products
• Casual atmosphere and great people to work with




We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.




At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.




Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer




At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!




If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.




Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.




© Thrive Market 2025 All rights reserved.

JOB INFORMATION

• Compensation Description - The starting salary range for this position is between $70K - $80K
• Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
• Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!

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