Supervisor, IGA and Identity Access Management

You’re more valuable than ever – And that’s just how we’ll make you feel.

JOB SUMMARY

Go Health Urgent Care is looking for an experienced IGA Supervisor to manage and enhance our Identity Governance and Administration (IGA) processes. In this role, you will ensure secure, compliant, and efficient access to critical systems across our network of urgent care centers. You’ll collaborate with cross-functional teams to automate user access, strengthen compliance, and support our commitment to delivering seamless care.

This role requires strong written and oral communication skills, as well as the ability to communicate complex technical concepts in a manner comprehensible by individuals at varying degrees of experience and skill level. The role requires the ability to speak confidently in front of large groups and with corporate management, vendors, audit, legal, and service providers.

They must also be organized, work independently across multiple functions throughout the enterprise.

Education

• Bachelor’s degree in computer science, Information Technology, or related field required (or equivalent experience) required

Work Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Identity Governance and Administration, including managing user lifecycle processes.
• Strong technical knowledge of IGA tools like SailPoint, Saviynt, or similar platforms.
• Familiarity with identity and access management solutions like Okta [and Microsoft Entra], including workflows and integrations.
• Expertise in RBAC, access certification, and compliance reporting.
• Understanding of authentication protocols such as SAML, OAuth, OIDC, and LDAP.
• 3+ years of experience leading/supervising IT engineering professionals

Required Licenses/Certifications

• Certifications such as SailPoint Certified Engineer, Okta Certified Professional, or equivalent.

Additional Knowledge, Skills and Abilities Required

• Knowledge of leadership principles, methods and ability to lead a team of IT professionals
• Ability to focus on results and holding others accountable for goal attainment.
• Understands basic coaching methods and ability to provide targeted feedback to Team Members.
• Ability to cascade vision of the team from department leadership, while building commitment to the mission and goals of the company.
• In collaboration with Sr. Manager, ability to manage performance of team, setting clear performance expectations, recognizing and rewarding behavior that exceeds expectations and coaching on performance improvement when behavior falls below.
• Excellent analytical and problem-solving skills with an eye for detail.
• Strong communication and collaboration skills to work across departments.
• Ability to thrive in a fast-paced, agile, dynamic healthcare environment.
• Familiarity with other compliance frameworks like PCI-DSS, SOC 1, SOC 2
• Experience working in the healthcare industry, especially with electronic medical record systems (EMRs) or other clinical applications.
• Knowledge of Active Directory, Microsoft Entra, and cloud security best practices.
• Familiarity with NIST Cybersecurity Framework and Zero Trust Architecture
• Familiarity with the Health Insurance Portability and Accountability Act (HIPAA)
• Experience with scripting, like PowerShell or bash

GoHealth Core Values:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Knowledge, Skills, and Abilities Preferred

n/a

Essential Functions

• Develop, implement, and manage IGA frameworks, policies, and processes to control access to clinical and business systems.
• Administer and enhance user lifecycle management processes, including provisioning, de-provisioning, and access reviews.
• Implement and monitor role-based access controls (RBAC) and perform regular access certification for systems handling Protected Health Information (PHI) and other sensitive data.
• Maintain the health of IGA tools by optimizing configurations and ensuring integration with systems like Okta, EMRs, and enterprise applications.
• Ensure compliance with healthcare regulations, such as HIPAA, GDPR, and SOX, as they relate to identity and access management.
• Conduct routine audits, create reports, and remediate risks associated with inappropriate access.
• Enforce Zero Trust Security principles to protect GoHealth’s critical assets.
• Integration and Collaboration:
• Integrate IGA systems with third-party [SaaS] applications and cloud platforms like AWS, Azure, and GCP.
• Develop and maintain detailed documentation for IGA processes, configurations, and access workflows.
• Provide training and guidance to stakeholders on access management best practices.
• Remove impediments that might slow or block progress
• Lead by example, trust and inspire – hands on approach ensuring the success of our people.
• Support team members with complex and challenging situations
• Offer coaching and development opportunities and find ways to improve collaboration and communication for a strong team culture
• Coach, mentor, and provide performance feedback to direct reports
• Communicate and collaborate with executives, managers, stakeholders, and contractors
• Communicate technical requirements in a manner nontechnical business stakeholders can understand.
• Contribute to Identify Governance and Identity Management strategic decisions

Note:  This job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy