The Supervisor, Front Desk oversees daily Front Desk operations, ensuring standards are met. Responsibilities include staff management, customer service, revenue maximization, and administrative tasks.
REQ13151 Supervisor, Front Desk (Open)
POSITION SUMMARY:
(describe the purpose of the position in 3-5 sentences)
The Supervisor, Front Desk is responsible for supervising the daily operations of the Front Desk to ensure that the set company’s standard are adhered to.
PRIMARY RESPONSIBILITIES:
(please list 5-10 essential duties in a simple, clear & concise manner)
- Assist in the management, coaching and development of Front Desk staff to ensure competency and delivering of excellence service. This includes conducting performance reviews and counselling in accordance with the company’s Performance Management System.
- Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
- Contribute to the maximization of revenue by “upselling” rooms where appropriate to guests.
- To assist the Front Office Assistant Manager and Front Office Manager in managing the department according to the established standards.
- Prepare, administer and compile reports as required in an accurate and timely manner.
- Ensuring the effective resolution of any issues encountered by a guest to ensure.
- Assist the Assistant Manager, Front Desk with administrative duties as required.
- To handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Manager if necessary.
- To ensure the Front Desk Assistant Manager and Front Services Manager are updated of any relevant feedback from guests or other departments.
- Adhere to all company policies and procedures
- Report accidents, injuries, unsafe work conditions and /or security issues to the superior
- Perform other reasonable job duties as assigned by superiors from time to time
Similar Jobs
Healthtech
The Front Desk Supervisor leads the front desk team, ensuring quality patient care, operational excellence, staff development, and a positive patient experience in a healthcare setting.
Top Skills:
Emr SystemsMicrosoft Office Suite
Travel
The Front Desk Supervisor manages front desk operations, trains staff, resolves guest issues, and maintains compliance with policies to ensure guest satisfaction.
Top Skills:
Hotel Property Management SystemsReservation Software
Real Estate • Hospitality • PropTech
The Front Desk Supervisor manages hotel front desk operations, ensuring guest and employee satisfaction while achieving revenue goals. Responsibilities include training staff, handling guest complaints, and maintaining communication with housekeeping.
Top Skills:
Microsoft AccessExcelMicrosoft PowerpointMicrosoft Word
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
