Supervisor-Client Operations

Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.

Revecore Perks:

• We offer paid training and incentive plans
• Our medical, dental, vision, and life insurance benefits are available from the first day of employment
• We enjoy excellent work/life balance
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off  

Location: Remote-USA

The Role: Supervisor-Client Operations 

As a Supervisor at Revecore, ​​your primarily responsible for the leadership and management of the daily workflow of the General Underpayment department for the assigned clients.  ​ 

Training:

Our comprehensive training begins on your first day and lasts 90 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences.

As a Supervisor, you will:

• ​​​Interview, hire, train, audit and review team members 

• ​Timecard management for all direct reports 

• ​Lead, supervise, motivate and monitor team members to ensure compliance with Revecore policies, procedures and standards 

• ​Advise Director of any workflow, personnel, client or carrier issues or improvement opportunities 

• ​Support and assist team members with difficult issues concerning work, co-workers, clients and/or carriers; offer suggestions to assist in process of underpayment reviews and collections 

• ​Ensure team successfully achieves Revecore quality, productivity and collection goals 

• ​Participate in workflow examination or special projects as directed by management 

• ​Track various departmental information to develop and maintain benchmarks, create goals, manage trends, identify areas of opportunity and weakness, identify issues and training opportunities 

• ​Build strong, lasting relationships with clients, carriers and Revecore personnel 

• ​Maintain regular contact with necessary parties regarding claims status including carriers, clients, managers and other Revecore personnel 

• ​Attend implementation, department and company meetings 

• ​Investigate various issues with carriers and their contracts; respond to questions and resolve problems 

• ​Comply with federal and state laws, company policies and procedures 

• ​Monitor inventory reports to ensure compliance with outstanding inventory thresholds and aging 

• ​Perform quality audits to ensure compliance with Revecore Policies and Procedures 

• ​Handle or supervise month end process to include peer verifications and compiling reports for submission to finance in a timely and accurate manner 

• ​Other duties as deemed necessary 

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Is this role for you?

Revecore encourages our employees to be driven and highly motivated to be successful. We get excited by candidates who:

• ​​​Minimum of 5 years of experience in an operational setting 

• ​Minimum of 2 years of experience in leadership type role 

• ​MS Office proficient

• ​Analytical and problem-solving skills 

• ​Mathematical skills: ability to calculate rates using addition, subtraction, multiplication and division 

• ​Ability to read and interpret an extensive variety of documents such as contracts, claims, instructions, policies and procedures in written (in English) and diagram form 

• ​Ability to write routine correspondence (in English) 

• ​Ability to define problems, collect data, establish facts and draw valid conclusions  

• ​Strong customer service orientation 

• ​Excellent interpersonal and communication skills 

• ​Excellent leadership skills and abilities 

• ​Strong team player 

• ​Ability to work on own with minimal supervision and use effective time management skills to complete tasks on time 

• ​Commitment to company values ​

How we'll set you up for success:

• Extensive multi-week training with ongoing support from teammates following training.
• Access to a robust knowledgebase for continued reference in your role.
• Visibility to your individual performance metrics enables you to set goals.
• Computers and necessary work equipment are provided 
• Involved management who leans in to support your productivity metrics.

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home. 
• A secure internet connection is required. 
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads. 
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. 

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia.

Revecore is an affirmative action-equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

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