Supervisor Claims

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to ensure efficient, effective activity within technical units assigned to produce professional and optimal claim results through aggressive claim management. This position exists to oversee, lead, and guide a unit of Claims staff while working in compliance with Company philosophies, practices, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Establishes and maintains a high degree of the Company’s philosophy and technical practices throughout the claims operation.

• Conducts periodic audits of staff assignments to ensure operational workflow.
• Collaborates in the preparation and delivery of Workers’ Compensation education and training programs.
• Manages control and direction of reported claims within the authority level established by management.
• Participates in different Department projects as assigned by upper Management. 

Approves, reserves and makes payments within designated limitations of authority.

• Approves reserves and payments within designated limitations of authority. 
• Executes claims with a reserve authority of no greater than $175,000. 
• Recommends claim settlements on those exceeding authority, to ensure reserve adequacy on each claim within the unit. 

Develops, coaches, leads and mentors a team of claims personnel to ensure claims are processed promptly, professionally and economically.   

• Communicates Mission, Values and other organization operating principles to staff.
• Establishes and maintains the overall work cadence and ensures performance and outcomes strive for excellence in delivery and customer experience.  Ensures that the entire team is engaged and that leadership practices in the department encourage development, recognition and retention.
• Establishes hiring criteria, on-boarding and training requirements for incoming staff.
• Oversees the performance management and development process for the department and performs performance management duties, development planning and coaching for direct reports. 
• Ensures adherence to all Company policies and procedures and compliance responsibilities.

SUPERVISORY RESPONSIBILITIES

Directly supervises a unit of employees within the Claims team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required. Bachelor's degree from four-year college or university preferred. Minimum 4-6 years of related examining experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

IEA Certificate, WCCP Accreditation preferred.

KNOWLEDGE AND SKILLS

Strong understanding of Workers’ Compensation claims principles and application. Strong foundation of business acumen. Basic understanding of personnel and performance strategies. Excellent verbal and written communication skills, time management, and organizational skills. Requires a high level of attention to detail. Team oriented and a sense of urgency for execution. Ability to effectively present information to top management and/or public groups Ability to apply principles of logic to a wide range of intellectual and practical problems.

PHYSICAL REQUIREMENTS 

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. 

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-ET1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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