Supervisor, Claims Processing

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary:

Pets Best is seeking a Supervisor, Claims Processing who will report to the Manager, Claims. The Supervisor, Claims Processing is responsible for leading a team of non-exempts for the Claims Processor group. Providing leadership, coaching and development. You will own full supervisory and administrative responsibilities for the team members, and also share with other leaders the responsibility overall for a positive, friendly culture in the department that is customer-centric, productive, and contributes to the growth of the business.

Job Location: Remote – USA
  

Main Responsibilities:  

• Directly responsible for leading your team to success - driving performance management, ensure accuracy of claims processes, and ensuring your team is equipped to provide a positive customer/client experience
• Ensure appropriate risk for the business – ensuring your team is familiar with and understands the importance of following operating instructions including compliance requirements
• Drive results by ensuring that your team is meeting or exceeding performance targets via OKR/KPI coaching and leadership
• Inspiring and connecting with each team member - cultivating an environment of trust, teamwork and personal ownership. Partnering with each team member to understand and help support their personal development
• Project management – initiating, planning and executing on key business initiatives
• Be a business partner – ability to understand and relate to the business objectives and provide strategic vision and a high-quality solutions.
• Learning, staying abreast and complying with all claim’s compliance laws, rules and regulations.
• Assists with claims processing function duties as needed to maintain daily turnaround time
• Performs other duties as assigned.

Basic Qualifications:  

• Bachelor's degree or in lieu of a Bachelor Degree, a High School Diploma/GED and a minimum of 3 years experience in a veterinary clinic or like setting; such as a practice manager, Lead Veterinary Technician, Animal Science Research, etc.
• 3+ years clinical veterinary experience with a proficiency in medical terminology.
• Leadership experience - Minimum of 2 years of proven experience leading a team - Be prepared to share with us some specific examples of how you’ve inspired your team and driven performance using qualitative and quantitative results
• Flexible - The hours for this role are between 6 AM & 9 PM EST with a weekend rotation each quarter as manager on duty (comp day provided M-F the week prior). This role could include some weekend shift as well as work on holidays.1-year relevant experience and/or claims experience within a clinic or hospital

Preferred Qualifications:

• 2+ years of performance / coaching experience
• 2+ years of Pet Insurance Claims Experience
• Property and Casualty (P&C) Adjuster License
• Proven ability to make decisions based on quantitative / data analysis
• Solution oriented mindset
• Experience Executing performance management measures as necessary and in a timely and proactive manner
• Experience with claims either for healthcare or pet insurance claims
• Experience leading a team of 15+ team members - we love passionate leaders and want to hear your stories of leadership successes and learnings
• Excellent organization, prioritization, time management skills - tell us your secret for staying on top of things.
• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously –tell us about a project you’re most proud.
• Proven track record of using sound judgment, decision making and problem solving - we want to hear about how you make decisions and how you solved a complex problem.
• Ability to work with all levels across the business including senior leaders internally and with customers (or client s) – we are a family at PBI and all our voices matter, tell us how you influence others.
• Business acumen – we want to understand how you connect the dots.
• TIA knowledge and navigation proficiency

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business.  Hours to be determined between employee and director

#li-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)