Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role:
Success Engineers represent Veeam’s deepest technical bench and operate as a specialized overlay function supporting eligible accounts in close partnership with Customer Success Engineers (CSEs), Customer Success Specialist (CSSs), and Sales teams. This role is designed to be pulled into customer engagements when advanced product expertise or domain depth is required to accelerate outcomes, derisk adoption, or support complex expansion opportunities.
The Success Engineer team is intentionally multidimensional and will include:
- Product focused specialists across Kasten, VDC, Vault, and the broader Veeam Data Platform (VDP), and
- Domain experts spanning Security, Cloud, and AI.
Success Engineers blend deep technical credibility with strong customer facing and consultative skills. They engage directly with senior customer stakeholders—including CIOs and CISOs—to assess resilience posture, guide solution design, and influence long term roadmap strategy. By amplifying Veeam’s technical authority, Success Engineers help ensure customers realize maximum value while enabling Sales and CSE teams to operate with greater focus and efficiency.
What You’ll Do
- Serve as a technical overlay to CSEs and CSSs, providing specialized expertise when advanced product or domain depth is required.
- Lead solution design reviews, customer readiness assessments, and risk or maturity modeling engagements across the Veeam Data Platform.
- Engage directly with CIO and CISO stakeholders on resilience posture, risk exposure, and longterm data protection and modernization strategies.
- Support security, cloud, and AIled expansion motions in partnership with Sales and CSE teams, helping shape technical strategy and customer narratives.
- Monitor telemetry, inspection signals, and maturity indicators (e.g., DRMM where applicable) to identify risk, optimization opportunities, and expansion signals.
- Validate architectures and designs to derisk adoption and accelerate time to value.
- Align tightly with Sales Engineering teams on required deliverables and engagement strategy, enabling Sales to remain focused on presales motions while Success Engineers support post sale depth and continuity.
- Operate as a pooled specialist resource across Enterprise and Commercial Named accounts (generally $100K+ ARR), with coverage models aligned to demand and specialization.
- Amplify Veeam’s technical authority in customer conversations by translating complex technical concepts into clear, outcome oriented guidance.
Note: Success Engineers are not the primary owners of onboarding or renewals but provide targeted support where advanced technical involvement materially improves outcomes.
What You’ll Bring
- 5+ years of experience in advanced technical or architecture roles (e.g., Security Engineer/Architect, Cloud Solution Architect, Platform Engineer, MLOps / ML Engineer).
- Strong depth in at least one product area (Kasten, VDC, Vault, or VDP) or one domain area (Security, Cloud, AI), with the ability to collaborate across specialties.
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree preferred.
- Relevant industry certifications (e.g., CompTIA Security+, CISSP, cloud or platform certifications); VMCE preferred or willingness to complete posthire.
- Demonstrated ability to engage senior technical and executive stakeholders (CIO/CISO) on risk, resilience, and strategic roadmaps.
- Handson experience with solution design, proofs of concept, telemetry analysis, and maturity or risk modeling frameworks.
- Strong communication, stakeholder management, and cross functional collaboration skills.
- Comfort operating in an overlay model, balancing multiple accounts and priorities with impact.
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What you'll get
- Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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