Subscription Renewals Representative (Remote - West Coast, USA)

Subscription Renewals Representative

Job Description

Commvault has an outstanding career opportunity for a Subscription Renewals Representative to support customer retention, expansion, and subscription revenue growth. This role is responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion.

The ideal candidate is proactive, customer‑focused, and comfortable operating in a fast‑paced environment while balancing multiple priorities.

The Subscription Renewals Representative partners closely with cross‑functional teams across the software lifecycle to support renewal and expansion execution. This role requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management.

How You Will Make an Impact

• Manage a portfolio of subscription renewals, driving on‑time renewals and expansion
• Proactively engage customers to scope environments and present renewal and multi‑year subscription options
• Identify, position, and close upsell and cross‑sell opportunities as part of the renewal motion
• Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools
• Partner with Account Executives, Customer Success Managers, and cross‑functional teams to execute renewals and resolve issues
• Communicate effectively with customers to advance deals, address concerns, and drive decisions
• Navigate and de‑escalate customer issues by establishing clear next steps, owners, and timelines
• Demonstrate strong follow‑up and accountability to ensure deal progression and customer satisfaction
• Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections
• Maintain strong working knowledge of Commvault products, pricing, and processes

What You Need to Be Successful

• 4–6 years of experience in renewals, inside sales, or a related customer‑facing sales role
• Strong communication skills with the ability to engage customers in a consultative manner
• Proven ability to manage multiple opportunities and priorities simultaneously
• Results‑driven mindset with the ability to identify and execute expansion opportunities
• Experience using Salesforce CRM and sales enablement tools
• Strong organizational skills with high attention to detail
• Ability to operate effectively in a cross‑functional, team‑oriented environment
• Familiarity with subscription‑based sales motions, forecasting, and pipeline management
• Exposure to sales methodologies such as MEDDPICC and Command of the Message (preferred)

Why You’ll Love Working Here

• High income‑earning opportunities based on individual performance
• Employee Stock Purchase Plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Generous, competitive benefits supporting your health, financial security, and work‑life balance

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