Subrogation Claim Support Assistant II

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Subrogation Claim Support Assistant II- AAA The Auto Club Group

Reports to: Claim Manager as appropriate

What you will do:

Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.

Additional Responsibilities within Subrogation Operations include, but are not limited to:

• Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty

• Manage diary gather proofs and assist with Collection Vendor referrals

• Process collection recoveries and reports

• Pay expense invoices

• Research unidentified checks

• Issue deductibles when applicable

• Run searches as instructed by claim handlers

Supervisory Responsibilities:

None

How you will benefit:

• A competitive hourly salary between $19.00 - $24.00

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more!

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent

OR

• Three years of experience in processing, customer service or business administration

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of complex problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritizing multiple tasks

• Communicating effectively (oral and written)

• Using automated processing and computer systems

• Gathering data and preparing reports

• Auditing records, products, and computer files

• Compose routine correspondence including letters and memos

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

• Data processing techniques

• Techniques used to audit data

Skills and Ability to:

• Successfully complete General Claims Training

Preferred Qualifications

• Effective communication skills both oral and written
• One or more years of customer service experience
• Call center or queue calling experience a plus
• Experience working within an insurance or claims processing environment a plus
• Knowledge of subrogation claims a plus

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.