Subject Matter Expert - Data

Responsibilities:  

• Providing support in the area of expertise, encompassing operational workflow, content management, data flow, business development, product enhancement, and ensuring client success. 

• Delivering quick, thorough, and accurate responses to both internal and external inquiries. 

• Planning, designing, developing, and conducting quality assessments on content to maintain high standards. 

• Leveraging a combination of manual and automated processes and procedures to validate the accuracy of specialized content. 

• Evaluating the accuracy, timeliness, and completeness of data from both new and existing data vendors. 

• Participating in queue work and task remediation, with a growing emphasis on shifting toward more critical projects, strategic initiatives, and client interactions. 

• Collaborating effectively with cross-functional teams to enhance communication and address any gaps, thereby ensuring efficient process workflows. 

• Recognizing the distinction between value and functionality and consistently conveying value messages in both internal and external interactions. 

• Taking the lead in driving discussions for newly introduced assignments and initiatives. 

Required Skills: 

• Understanding of technical ecosystem and able to solve client pain through Clearwater best practices. 

• Strong computer skills, including proficiency in Microsoft Office.    

• Excellent attention to detail and strong documentation skills.    

• Outstanding verbal and written communication skills.    

• Strong organizational and interpersonal skills.   

• Exceptional problem-solving abilities.  

Education and Experience: 

• Bachelor’s or master's degree in Business-related field.  

• 4+ years relevant experience. 

• Experience providing externally facing demonstrations of our website and can tie most questions about their area of expertise back to Clearwater’s value proposition. 

• Prior experience/familiarity in SQL preferred. An understanding of database concepts and information models is critical.