About this role
The Aladdin Studio team is focused on developing a world-class digital experience which will help developers of all types build faster and more effectively on Aladdin. We are evolving the Studio Developer platform as an integrated digital application where you can discover data, build your own financial apps, and access industry-leading content, documentation and insight – with all of this delivered via a design-forward and client-centric experience.
As a member of the Studio Developer Operations team, you will interact, engage and solve problems for some of the most technically sophisticated users of Aladdin. Our team is also responsible for delivering the monitoring, logging, alerting and observability framework of Studio Developer to ensure our product is scalable and resilient as we enter a period of significant growth.
What will you be doing?
Building your skills as a domain expert on the functionality and capabilities of the platform.
Triaging and timely resolution of client inquiries.
Enable user best practice execution on the platform including training and adoption of new platform features.
Understanding and acting on platform telemetry alerts including invocation of our Incident Management response plays.
Look for opportunities to automate our workflows to improve our team’s effectiveness and efficiency.
Reporting and metrics generation on platform reliability as well as user inquiry trends.
Contribute to building out our observability framework to enhance our platform.
We’re looking for someone who has:
The ability to see work through from conception to delivery.
A desire to learn and is happy seeking feedback from teammates and stakeholders.
Familiarity with coding and programming using Python / GO.
An understanding of Site Reliability Engineering principles and how to deploy them effectively.
A level of familiarity with Kuberentes platforms and how they work.
Strong communication skills and is happy to engage with peers and stakeholders.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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