Student Success Coach

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

This role requires availability during daytime hours, Monday through Friday (typically between 8 AM – 8 PM ET).

What You’ll Do

• Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.

• Provide timely support to our students successfully resolving inquiries using Front/HubSpot.

• Answer phone calls from current and potential students in the program.

• Respond to email, SMS, and social media inquiries from potential students.

• Create and update help documentation that supports our students navigate frequently asked questions

• Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.

Qualifications

• Two years of experience in career services or student coaching role (preferred)

• Front, Freshdesk or Hubspot experience (preferred)

• Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.

• Strong problem-solving skills to address issues and identify improvement opportunities.

What You’ll Need:

• A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.

• High-speed internet.

• A quiet, professional workspace.

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.