Strategy & Operations Manager/Senior Manager, Commerce

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

The Commerce Strategy & Operations team drives business decisions across post-purchase operations, including user experience, Trust & Risk, and fraud. In this role, you will:

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users

• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability

• Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes

• Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs

• Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making

• Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations team member, you should have 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations), plus:

• Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments

• Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions

• Demonstrated success leading large, cross-functional initiatives from concept through execution

• Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth

• Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership

• Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.