Strategy & Operations (Senior) Manager, Commerce

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will:

• Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience

• Manage cross-functional commerce projects in close partnership with the product and engineering teams

• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs

• Analyze commerce data to provide insights and recommendations

• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should have 7+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations), plus: 

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred

• Excellent project management skills, with the ability to handle multiple projects simultaneously

• Strong understanding of commerce operations and process optimization

• Proficient in data analysis and reporting tools

• Exceptional leadership and team management skills

• Strong communication and interpersonal skills

• Ability to think strategically and execute methodically

• Experience with SQL and analytics tools like Looker, Sigma, Hex

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.