Strategy & Operations Manager, Business Systems & IT

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We are seeking a highly organized and results-oriented Strategy & Operations Manager to be the operational force multiplier for the Business Systems and IT team. This is a critical hybrid role responsible for driving the team’s execution discipline, ensuring financial accountability for our software portfolio, and leading complex, cross-functional programs.

This manager will own the "How" we work—from managing the project intake process to ensuring every software dollar spent directly enables Dandy’s high-growth strategy.

1. Project Management Office (PMO) & Execution

• Own the PM Practice: Design, implement, and enforce a scalable project management framework (e.g., intake, prioritization, delivery, and reporting) for large IT and Business Systems initiatives.

• Project Leadership: Directly manage and drive a portfolio of the most critical, cross-functional programs (e.g., major system integrations, new regulatory compliance projects) from scoping through hypercare.

• Governance & Standardization: Champion the use of standard documentation to ensure consistent quality and minimize technical debt across project deliveries.

• Resource Alignment: Partner with the IT/BS Leads to forecast and track team capacity, ensuring resources are optimally aligned with the highest-priority business goals.

2. Software Portfolio & Financial Governance

• Vendor & Renewal Management: Own the end-to-end process for IT and Business Systems software license renewals. Proactively track contract end dates, usage data, and renewal costs to ensure best-in-class terms.

• Spend Optimization: Conduct regular audits of software usage and licenses to identify and reclaim unused seats, driving significant cost savings and ensuring compliance.

• Budget Support: Assist leadership with budget planning, expense tracking, and vendor negotiation strategy to maximize the return on all software investments.

3. Operational Strategy & Leverage

• Process Optimization: Lead initiatives to streamline and automate the team’s internal workflows (e.g., project intake, support hand-offs, environment management) to maximize time spent on strategic development.

• Run vs. Change Auditing: Implement reporting mechanisms to measure the team's balance between reactive support ("Run the Business") and strategic development ("Change the Business") and recommend strategies to increase operational leverage.

• Communication: Own key communication channels, providing clear, concise, and timely updates on project status, risks, and resource utilization to leadership and key stakeholders.

• Experience: 5+ years of total experience in a technology environment, with 3+ years dedicated to managing IT projects, programs, or business operations, preferably within a high-growth tech company.

• PM Expertise: Proven track record of managing and delivering complex, cross-functional projects. PMP or similar certification is a strong plus.

• Financial Acumen: Direct experience with software asset management (SAM), vendor negotiation, and managing technology budgets and renewals.

• Process Modeling: Strong functional knowledge of process documentation and optimization methodologies (e.g., BPMN, RACI).

• Communication: Exceptional communication and facilitation skills, with the ability to build consensus and drive decisions among both technical and non-technical leaders.

Nice to Have

Systems Familiarity: Working knowledge of core enterprise systems (e.g., Salesforce, ERP systems, iPaaS solutions like Workato).

Req ID: J-788

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!