As a Strategic Sales Development Representative, you'll drive outbound outreach, achieve sales goals, partner with account executives, and refine messaging while maintaining records in CRM.
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
Strategic Sales Development Representative (SDR), Outbound
What You’ll Be Doing (Responsibilities):
What You’ll Be Doing (Responsibilities):
- Drive a high volume of proactive, outbound prospect outreach through phone, email, and social media.
- Achieve weekly, monthly, and quarterly sales-qualified opportunity goals.
- Partner with Account Executives to strategically target and engage best-fit accounts.
- Research technical buyers and craft contextual, compelling emails and cold calls.
- Maintain and update records within our CRM, ensuring accurate documentation of research and activities.
- Collaborate with Marketing to refine messaging and clearly articulate Forethought’s value proposition.
- Support list building and other research projects to identify opportunities.
- Participate in continuous training to refine your skills and stay ahead of industry trends.
Who You Are (Skills and Qualities):
- Resilient and Coachable: You embrace feedback, learn from challenges, and continuously strive for improvement.
- Highly Curious and Persistent: You have a natural curiosity and determination to uncover opportunities and engage prospects effectively.
- Organized and Reliable: You excel at managing tasks, maintaining accurate records, and consistently following through on action items.
- A Strong Communicator: You possess exceptional written, verbal, and interpersonal communication skills, with an ability to simplify complex ideas.
- Self-Starter: You thrive in a fast-paced, dynamic startup environment and are driven to achieve results.
- Technically Savvy: You’re comfortable engaging with technical decision-makers and leveraging tools like Sales Navigator, Outreach, and Salesforce (experience is a plus but not required).
- Team-Oriented: You collaborate well with others, including Account Executives, to achieve shared goals.
- Competitive and Results-Driven: You’re motivated to exceed goals and benchmarks.
- Average Selling Price: Average deals are greater than $70,000.
- Industry: Experience selling SAAS products | Startup experience
- Education: Bachelor’s degree from an accredited college or university.
Compensation
For candidates based in the U.S., the total compensation package includes a base salary of $70,000 USD and a variable component of $40,000 USD (uncapped, with performance-based multipliers) + Equity. *Compensation for candidates based in Canada will be structured separately and may differ to reflect local market conditions and currency.
Top Skills
Outreach
Sales Navigator
Salesforce
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