Manage day-to-day relationships with fintech partners across the Access Digital ecosystem, enable Sales and Account Management with product expertise and training, handle routine commercial tasks (pricing, renewals, contracts), track partner performance and integrations, and coordinate escalations with Product and Implementation to drive partner sales and satisfaction.
Access Softek is seeking a Strategic Partnership Manager to manage our established fintech partner ecosystem. This role is responsible for the day-to-day health of our partner relationships, internal team enablement, and the operational rhythm that keeps our new ecosystem running at full speed across 100+ credit union clients.
This position reports directly to the Head of Product and will operate with strong leadership support, executive oversight on strategic decisions, and access to an established industry network to draw on.
Responsibilities include:
- Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem
- Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive
- Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams
- Escalate strategically complex issues or major commercial decisions to leadership oversight
- Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams
- Support AMs in identifying cross-sell opportunities across the client base
- Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively
- Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident
- Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items
- Support renewal coordination and partner tier management within the Access Digital Partner Marketplace
- Track partner performance metrics and flag trends to leadership
- Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations
Partner Relationship Management
Sales & Account Management Enablement
Commercial & Operational Support
Partner Ecosystem Coverage:
- Payments: Bill pay, P2P, FedNow, RTP, and disbursements
- Fraud & Risk: Biometric, OFAC/AML/KYC, and identity verification
- Lending & Account Opening: Embedded lending and origination solutions
- Cards & Card Services: Digital issuance, card management, and controls
- Core Banking Integrations: Corelation, Jack Henry, FiServ, and other core partners
- Member Engagement & Financial Wellness: Credit, financial health, growth, and personalization
- Marketing & AI: Content management, business banking intelligence, conversational banking, video chat, and AI-assisted services (e.g., Uptiq, Glia)
- Data & Compliance: Open banking and compliance infrastructure
This role will manage relationships across Access Digital’s established partner stack, including:
What you bring:
- 3–6 years of experience in technology partnerships, fintech sales, SaaS, digital banking, or strategic account management
- Comfortable in partner or client-facing conversations — professional, personable, prepared, and credible
- Familiarity with credit unions, community banks, or financial technology a plus — not required
- Organized self-starter who tracks their own commitments and follows through without being chased
- Able to learn complex products quickly and explain them simply to sales and business audiences
- Collaborative mindset — works well across Sales, AM, Product Development, and Implementation teams
- Eager to grow commercially — exposure to contracts, negotiations, or pricing discussions a bonus
We’re looking for someone hungry, organized, and relationship-oriented — early in their career but ready to own something real. You’ll have strong support and an established network to lean on. What you bring is the drive, the people skills, and the hustle to keep everything moving.
Success Metrics:
- Partner and add-on sales growth and cross-sell performance
- Consistency and quality of partner relationship touchpoints
- Sales and AM team confidence and enablement effectiveness
- Timely renewal coordination and Partner Marketplace tier management
- Reduction in open partner issues and escalation response time
- Partner satisfaction and executive relationship health
Compensation, benefits, and perks:
- Compensation commensurate with experience
- 401(k) retirement savings plan
- Life insurance, short-term and long-term disabilities insurance
- Medical and dental insurance
- Paid vacation and sick leave
- Paid home internet
About the Company:
Access Softek started developing software 30 years ago in Berkeley, California. Now, we have offices all over the United States and around the world, and are growing by the day! Our software is in use by over 350+ financial institutions, helping them to reach millions of customers and shape communities across the country. In addition, we have a technical development and consulting division that works for companies like Google, Sony and Nintendo.
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