Strategic Creative and Content Project Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

We are seeking a strategic, detail-oriented Content & Creative Manager to lead the implementation, integration, and success of new programs, capabilities and tools across our creative and content development function. This role is ideal for someone who thrives in project management at the intersection of creative strategy, operations, and technology—and who can translate vision into action.

You’ll play a critical role in modernizing and scaling how our team works—helping us embrace innovation, especially around AI, new workflows, and upskilling initiatives—while maintaining excellence in creative delivery. You must be comfortable developing plans, socializing them across stakeholders, and ensuring execution stays on track.

Key Responsibilities:

• Strategic Planning & Execution:
  Build and maintain detailed project plans, roadmaps, and milestones for key initiatives. Monitor timelines and proactively manage risks, resource needs, and dependencies.
• Drive Creative & Content Capabilities:
  Play a critical role developing plans and programs that will drive team performance, productivity and creative excellence.
• Cross-Functional Collaboration:
  Act as a strategic liaison between creative, content, marketing operations, brand and IT/technology partners to ensure successful rollout and adoption of tools and capabilities.
• Drive Change Management:
  Develop communication and engagement strategies to socialize plans, gain buy-in, and foster team adoption of new skills and technologies.
• Optimize Creative Processes:
  Identify opportunities to streamline workflows, improve efficiency, and introduce scalable systems across content and creative development. 
• Measure Success:
  Define and track key performance indicators (KPIs) to assess impact of new tools and capabilities on team performance, output quality, and business outcomes.
• Champion Innovation:
  Stay up to date with industry trends and advancements in creative technology and recommend practical applications for the team.

Qualifications:

• 5–7+ years of experience in content strategy, creative operations, marketing project management, or a related field
• Proven track record managing projects, breaking down project goals into actionable milestones, tracking projects and prioritizing effectively
• Comfortable working in a fast-paced environment 
• Passion for planning, organization and project management   
• Highly organized with excellent attention to detail and a proactive mindset
• Exceptional written and verbal communication skills—able to clearly articulate plans, timelines, and value to diverse stakeholders
• Comfortable working with technical partners and learning new tools

Nice to Have:

• Experience in the financial services industry – ranging from retirement services, employee benefits, benefits administration or wealth management
• Experience in a creative agency or in-house creative team
• Familiarity with AI tools for copywriting, design, or content automation
• Certification in project management (PMP, Agile, or equivalent)

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.