The Strategic Account Manager oversees client relationships, conducts account reviews, identifies upsell opportunities, and drives growth strategies for enterprise clients. They collaborate with teams to ensure client satisfaction and resolve issues.
Description
The position:
The Account Management team executes growth, retention and renewals strategy for our existing customers. They are responsible for conducting account reviews, risk assessment and due diligence while developing renewal and growth strategies for named accounts within their book of business. Account Management team members also take ownership of forecasting, generate upsell/cross sell opportunities, and engage internal resources to ensure the needs of their accounts are met.
The Strategic Account Manager is accountable for the contract renewal of our largest enterprise customers and upsell opportunities of their assigned customer base. This role is focused on building long-term Client value through developing trusted relationships, contributing to the P&L of new and existing business at the Client, and promoting new strategic initiatives that align Pipl’s solutions to the client’s needs and values. You will be measured on logo and revenue retention as well as ACV (annual contract value) growth within your book of business.
What you’ll do:
- Cultivate and manage strong client relationships, serving as the main point of contact.
- Oversee client onboarding and conduct regular account reviews to ensure satisfaction and uncover growth opportunities.
- Collaborate with cross-functional teams to address client needs, streamline technical integrations, and support product adoption.
- Monitor key account metrics, prepare performance insights, and report progress to drive strategic decision-making (e.g. quarterly sales results and annual forecasts).
- Identify and drive upsell and cross-sell opportunities by aligning client needs with our solutions.
- Proactively resolve client issues and manage escalations to maintain a seamless customer experience.
- Facilitate tailored product demonstrations and training sessions to boost engagement and optimize solution usage.
- In-person customer meetings; overnight travel 30%.
You have:
- 4+ years in Enterprise Account Management, working with Fortune 100 companies, selling usage licensing models.
- An excellent communicator with strong interpersonal and relationship-building skills.
- Technically adept, with the ability to understand and explain complex solutions.
- Proactive and results-driven, always seeking opportunities to enhance client success.
- Analytical, with the capacity to interpret data and translate insights into actionable strategies.
- A collaborative team player, skilled at working across functions to achieve shared goals.
- Experience using Salesforce or similar CRM.
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