The Strategic Account Manager is responsible for managing a high-volume portfolio of accounts, driving retention, increasing product adoption, and identifying upsell opportunities through remote engagement.
Job Summary & Responsibilities
We’re looking for an Strategic Account Manager to manage a high-volume portfolio of smaller accounts within our FordDirect and Lithia programs in the Northeast territory (NY/NJ). This is a hybrid Sales + Customer Success role focused on driving retention, increasing product adoption, and uncovering expansion opportunities primarily through remote engagement.
You’ll work closely with dealership partners, helping them get the most out of Impel while ensuring consistent performance across your book of business.
Manage a High-Volume Book of Business
- Own a portfolio of FordDirect and Lithia accounts with a focus on retention and growth
- Drive retention across your book of business
- Prioritize and manage outreach across a large number of accounts
Drive Adoption & Customer Success
- Ensure clients are fully utilizing Impel’s platform and features
- Conduct onboarding, training, and ongoing check-ins (primarily virtual)
- Proactively identify risks and address performance gaps
Sales & Expansion Focus
- Identify upsell and cross-sell opportunities within existing accounts
- Partner with Sales when needed to close expansion opportunities
- Contribute to customer references and success stories
Execute High-Activity Outreach
- Maintain strong daily activity (calls, emails, virtual meetings)
- Run efficient, value-driven customer interactions at scale
- Balance reactive support with proactive account engagement
Cross-Functional Collaboration
- Partner with internal teams to support client needs and escalations
- Share customer insights to inform product and marketing initiatives
Operational Excellence
- Track all activity and account health in Salesforce
- Stay organized and effectively manage a fast-paced, high-volume workload
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
- 3 or more years of experience in customer success, account management, or inside sales
- Comfortable managing a high-volume book of business
- Proven ability to retain and grow smaller accounts at scale
- Strong communication skills (phone, email, virtual meetings)
- Ability to operate in a hybrid Sales + CS role
- Highly organized with strong time management and prioritization skills
- Comfortable working in a metrics-driven, high-activity environment
Perferred
- Experience in automotive, FordDirect, Lithia, digital marketing, or SaaS
- Familiarity with Salesforce and Google Analytics
Similar Jobs
Healthtech • Software • Telehealth
The Strategic Account Manager will shape strategy and execution to unlock health system access, build target lists, establish relationships, and drive collaboration across teams.
Consumer Web • Fintech • Insurance
The Strategic Account Manager will manage enterprise accounts, drive sales planning, cultivate relationships, and monitor account performance with a focus on growth and partnership success.
Healthtech • Pharmaceutical
The Strategic Account Manager promotes SkinMedica products, manages sales strategies, builds customer relationships, and achieves sales targets in the aesthetic market.
Top Skills:
ExcelPowerPointSales Reporting ToolsWord
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
