The Strategic Account Manager is responsible for nurturing client relationships, closing growth opportunities, executing account plans, and ensuring customer satisfaction in the SaaS industry.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
We seek a driven and passionate Strategic Account Manager to join our team to drive growth and retention for our strategic accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and identifying and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing strategic accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can create a large business pipeline and help customers achieve their goals.
If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Strategic Account Manager.
Responsibilities:
- Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
- Develop and maintain strong relationships with key stakeholders within client organizations.
- Create, develop, and execute strategic territory and account plans
- Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.
- Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
- Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
- Monitor client usage and performance metrics to identify areas for improvement and optimization.
- Maintain accurate and current account and opportunity forecasting within internal sales tools.
- Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.
- Ensure customer satisfaction and retention.
About You:
- 5+ years of experience in a quota-carrying role
- A proven history of over-achievement and meeting targets in account management and sales roles within the SaaS industry is a must
- Strong understanding of cloud-based technologies and services
- Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to travel for client meetings and industry events.
Why Join Cloudinary:
- Opportunity to work with cutting-edge technology and industry-leading clients.
- A collaborative and inclusive work culture that values creativity, innovation, and diversity.
- Competitive compensation package with performance-based incentives.
- Flexible remote work options and opportunities for career advancement and professional development.
#LI-GC1
We have you in mind. As an employee, you will experience many benefits, including:
Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
Top Skills
Cloud-Based Technologies
SaaS
Similar Jobs
_0.png)
Edtech • Information Technology • Software
The Strategic Account Manager manages large customer accounts, drives revenue through renewals and expansions, and collaborates with support teams to ensure success.
Top Skills:
MeddicNegotiation SkillsSaaSSalesforce
Biotech
The Strategic Account Manager will manage client relationships, promote products, drive business growth, and collaborate with internal teams in biotechnology sales.
Top Skills:
CrisprGenome Editing TechnologiesSynthetic Biology
Fintech • Insurance • Financial Services
The Strategic Account Manager oversees client relationships, drives regional growth, and ensures satisfaction while training agencies and managing production levels.
Top Skills:
Data AnalysisDigital PlatformsP&C Insurance
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
