Strategic Account Manager

About Medical Guardian:  

Founded in 2005, Medical Guardian is a leading provider of innovative senior health solutions, with 625,000+ active members across the country. The company offers a full suite of connected-care medical alert systems and engagement services that empower older adults to live a life without limits and age safely at home. Medical Guardian boasts a 95% customer satisfaction rate, a #1 ranking on 16 medical alert consumer choice sites and achieves a 4.7+ star rating on Google Reviews.  

Position Overview: 

Reporting to the Regional Vice President, the Strategic Account Manager will lead the management of existing partnerships with Managed Care Organizations (MCOs), state agencies, and provider networks. This role focuses on accelerating growth and performance across specialized Medicaid LTSS and Dual Eligible programs. This includes programs with LTSS, HCBS, and D-SNP programs. It also encompasses emerging gap closure, quality, social determinants of health (SDOH), and remote patient monitoring (RPM) initiatives with health plans, payers, and providers. Most of these partnerships are through the MedScope brand. You will be assigned an account list with growth targets, and this is a quota bearing role. Candidate should be results oriented with the ability to work both independently and within a team environment. Remote role, and accounts will be a mix of national and regional organizations operating across the United States. Travel is required.  

Scope of Responsibility: 

• Negotiate and secure amendments, addendums, and renewals  
• Manage PERS partnerships supporting LTSS and HCBS programs  
• Prepare and deliver virtual and in-person presentations to various MCO, Agency, and provider stakeholders  
• Prepare and deliver monthly/quarterly account business reviews  
• Expand MGEngage360, gap closure, and Fall Risk programs with accounts  
• Build out and keep current org charts and key contacts across accounts 
• Launch email campaigns and work with Marketing on account nurturing strategies   
• Implement gap closure and RPM initiatives designed to improve chronic condition management, reduce unnecessary hospitalizations, and enhance member engagement  
• Track program performance, using key metrics (e.g., STARS, HEDIS, CAHPS, readmissions, utilization)  
• Collaborate with sales, business development, operations, and compliance teams to ensure successful delivery of services and resolution of issues  
• Develop and maintain a thorough knowledge of Medical Guardian/MedScope services  
• Participate to and adhere to organizational guidelines, policies and procedures in accordance with funding source requirements, as well as State and Federal laws  
• Travel to account meetings, conferences, and other events  
• Other duties as assigned  

Performance and Success Measures:  

• New Medicaid channel sales  
• Contract renewals and new services added  
• MGEngage360/gap closure programs live and members enrolled   
• New programs and expanding “share of wallet” with accounts  

Qualifications: 

• BA/BS degree preferred or equivalent work experience 
• 8+ years of account management experience required; specifically with accountability for driving growth across an assigned account base  
• Healthcare experience required  
• Ability to communicate effectively (verbal and written)  
• Strong presentation skills  
• Possess proven analytical/problem solving skills 
• Ability to thrive in a dynamic and high-growth environment  
• Passionate about Medical Guardian’s mission  
• Willing to travel across the United States as needed 
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. 

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match