Strategic Account Manager

About Flowspace:
Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.
At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.
Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.
Summary:

The Strategic Account Manager is the owner of the client relationship and the ultimate driver of account retention for Enterprise Accounts. This role is responsible for building deep, multi-threaded partnerships with key merchant stakeholders, driving adoption of Flowspace’s solutions, and delivering exceptional service that turns customers into brand advocates.

What you'll do:

• Day To Day:
  • Act as the front-facing lead, managing all merchant communications and ensuring they’re professional, proactive, and polished.
  • Ensure timely communication, responsiveness, and thoughtfulness in every customer interaction.
  • Work closely with Operations, Product, Engineering, and Support teams to resolve issues quickly and strategically.
  • Represent the merchant’s voice internally, advocating for timelines, escalations, and feature requests when needed.
• Week to Week:
  • Drive weekly or bi-weekly syncs, being fully prepared to speak to account-specific metrics, open items, and business goals
• Month to Month:
  • Develop QBR decks using the company template, tailored to merchant context and strategic objectives.
  • Identify upsell and growth opportunities, and partner with internal leadership and Executive Sponsors to act on them.
• As Needed:
  • Quarterback and project manage onboarding and launch for new merchants.
  • Educate merchants on Flowspace’s platform, tools, and new product offerings to drive adoption and value realization.

Who We’re Looking For: 

• 5+ years proven experience in a former / current account management role
• Industry experience (logistics, warehousing, or ecommerce)
• Solid skills with software products, i.e. a WMS, Salesforce, GSuite
• Strong written and verbal communication skills
• Ability to work across teams, in a fast-paced but collaborative environment

Bonus Points:

• Bachelor's Degree or equivalent work experience
• Masters/Graduate degree
• Experience in a startup environment

Other Helpful Things To Know:

• 15-20% travel as needed for employee team gatherings, conferences and in person customer meetings
• Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)