Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The AI Futures team is a forward-looking, hands-on group that accelerates the adoption of generative AI across the platform. We design and build powerful, reusable demos, agents, and proof-of-concepts that drive product feedback, customer engagement, and field enablement. We partner deeply with product, engineering, and customer-facing teams to showcase what's possible-and then help make it real.
As a Staff Software Engineer - AI Futures, you will play a key role in rapidly prototyping and delivering production-quality demo experiences that scale across business units. You'll work with bleeding-edge AI capabilities and own full lifecycle delivery-from design and integration to refinement and reuse.
What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Build high-quality, scalable, and reusable demo solutions that showcase GenAI capabilities in real-world use cases.
• Experience in prompt engineering and GenAI
• Experience in using AI productivity tools such as Cursor, Windsurf, etc is a plus or nice to have
• Work closely with field, product, and engineering stakeholders to understand needs and translate them into demo assets and proof-of-concepts.
• Create parameterized or templatized demos that reduce lift for future engagements and support internal reuse.
• Lead design and development of AI-powered agents, workflow solutions, and customer-centric scenarios across ITOM, CSM, and beyond.
• Actively contribute to the formation of best practices, patterns, and technical playbooks through hands-on work-not theoretical process.
• Stay current with new AI features and rapidly prototype integrations to validate value and usability.
• Mentor and collaborate with peers across the team to accelerate team velocity and knowledge sharing.

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For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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