Staff Software Engineer

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

Are you an engineer who thrives on building new things from the ground up? Do you want to join a team where your work will directly shape a new, high-impact product?

At Invoca, we are launching a brand-new team to pioneer the future of conversational AI, and we're looking for passionate engineers to join us. This is a unique opportunity to work on a "greenfield" project, blending the agility of a startup with the resources of an established industry leader. You'll be at the center of our strategy to create next-generation experiences using SMS and Webchat.

You’ll join a team where everyone, including you, is dedicated to constantly learning and improving. We are an incredibly supportive group that swarms on problems, shares knowledge freely, and gives thoughtful feedback to help each other grow. Working on our close-knit, multi-functional team is a chance to expand your skills across different domains—from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, and hiring fantastic teammates. We believe in building a diverse team whose skills and backgrounds complement one another. If you're interested in joining us but don't tick every box, we still strongly encourage you to apply!

Learn more about the Invoca development team on our blog and check out our open-source projects.

• Build What's Next: You will have end-to-end responsibility for complex projects, building new product capabilities from scratch and making key "buy vs. build" decisions to deliver value quickly.

• Drive Technical Excellence: You'll build new functionality within our existing monolith and create external services where appropriate. You will also have the opportunity to propose and drive the adoption of new technologies and architectures.

• Lead and Mentor: You'll provide leadership within a self-sufficient team that includes a dedicated Product Manager and Tech Lead. You will also coach and mentor those around you, helping them grow while reinforcing your own knowledge.

• Foster Collaboration: You will help create a collaborative environment for you and your teammates to deliver high-quality features iteratively, ensuring we collect customer feedback early and often.

• Ensure System Health: You'll participate in an on-call rotation, quickly diagnosing the root cause of any issues in your team's services and proactively communicating about production health.

• Champion an Inclusive Culture: You will actively support and contribute to diversity, equity, and inclusion initiatives at Invoca.

We are looking for an experienced and collaborative engineer who is excited by the prospect of solving new challenges in asynchronous messaging.

• Extensive Engineering Experience: You have 9+ years of software development experience, with a proven background in a B2B SaaS or enterprise-level software environment.

• AI and Chatbot Expertise: You have hands-on experience working in an AI chatbot/Agentic AI environment and have built conversational chatbots.

• Technical Versatility: You have experience (or a strong interest) in some of our primary technologies, such as Ruby on Rails (or similar frameworks), MySQL/PostgreSQL, React/GraphQL, and HTML/CSS/JavaScript.

• Strong Foundations: You possess a solid understanding of database fundamentals and design, along with competence in skills beyond pure coding, such as monitoring, performance optimization, integration testing, and security.

• Agile Mindset: You have experience working on an agile team and a demonstrated passion for iterative software development, including a strong "build vs. buy" evaluation mindset.

• Excellent Communication: You have effective and timely communication skills, ensuring teammates and leaders are kept up-to-date on progress, blockers, and potential surprises.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $127,000 - $191,000/year plus bonus potential

For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca’s benefits offerings in your region, please reach out to our People Team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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