Staff Software Engineer / Tech lead, AI Security

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today-ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Staff Technical Lead within the AI Security team, you'll provide technical leadership and strategic direction in developing specialised tools and services designed to secure ServiceNow's advanced Agentic AI systems. You'll partner closely with architects, security researchers, and software engineers to design, implement, and scale robust solutions that protect and enhance the security posture of our AI offerings.
What You'll Do:

• Lead the design and implementation for backend tools, APIs, and services specifically focused on Agentic AI security and safety.
• Drive the translation of cutting-edge security research into scalable, production-grade software solutions, ensuring alignment with overall AI Security architecture.
• Collaborate with AI security researchers, architects, and stakeholders to identify requirements, develop roadmaps, and deliver impactful AI security products and features.
• Establish and promote engineering best practices (code reviews, unit testing, CI/CD pipelines, secure coding standards) across the team.
• Mentor and guide engineers, fostering technical excellence and professional growth within the AI Security team.
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing tools and services.

Qualifications
To be successful in this role, you have:

• 7+ years of enterprise-level platform development experience
• Demonstrated leadership experience in guiding technical teams, driving complex projects, and building/deploying scalable software systems.
• Expert-level proficiency in Java, with deep knowledge of algorithms, data structures, software design principles, and performance optimisation.
• Strong experience with RESTful API design, microservices architecture, and database technologies (SQL/NoSQL).
• Proven capability in building and maintaining secure backend systems and services with a strong emphasis on security best practices.
• Experience using AI Coding tools such as Cursor and Windsurf

Preferred Qualifications:

• Significant experience developing security or AI security products, including familiarity with AI/ML model security, adversarial threats, and vulnerability assessment.
• Experience integrating AI/ML technologies and APIs into backend systems at scale.
• Hands-on expertise with cloud environments (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Proficiency in machine learning engineering (MLE) practices, including model deployment, monitoring, feature engineering, and optimisation, using tools such as MLflow, SageMaker, or Vertex AI.

Join ServiceNow's AI Security team to shape and deliver next-generation security solutions, ensuring our AI remains secure, robust, and transformative for enterprises worldwide.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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