Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Staff Software Engineer on the Provider Performance team, you will be the technical anchor for building our next-generation provider analytics and performance platform. You'll lead the architecture and development of systems that provide actionable insights and customizable reporting to thousands of healthcare practices. This role is critical to transforming our provider dashboard from a simple reporting tool into an indispensable platform for performance optimization, directly impacting provider trust, engagement, and their ability to maximize their ROI on Zocdoc.
You’ll enjoy this role if you are…
- Personally motivated by solving complex data problems and building tools that empower users to make data-driven decisions.
- Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from architectural design to launch.
- Highly analytical and data-driven, with a passion for building trust through accuracy and reliability.
- Passionate about mentorship and leveling up the engineers around you.
- A strong collaborator who can work with product , design , research , and marketing to build a unified vision.
- The kind of person who thrives on a small, focused team with a clear, high-impact mission.
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Full ownership of the technical strategy for the Provider Performance analytics platform.
- Architecting and writing code for key roadmap initiatives.
- Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision.
- Improving the reliability and accuracy of our core data and booking attribution systems.
- Mentoring engineers through code reviews, design discussions, and 1:1 pairing.
- Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.
You’ll be successful in this role if you have…
- An unrelenting desire to build more equitable, inclusive and diverse workplaces.
- You view this role as an opportunity to create positive change.
- Meaningful (2+ years) experience in .net and aws or equivalent cloud technology.
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
- A compassionate but consultative, and confident approach with….
- A fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization.
- Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
- The mentality of an entrepreneur/owner and a strong bias to action.
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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