Staff Software Engineer, FROST

The Role:

We are seeking a Staff Software Engineer to join our team to develop applications to support our front line and back office agents that support our members.  Recent developments and advancements in AI are enabling our team on opportunities to bring AI automation and streamline agent-user interactions.  We are actively seeking a highly skilled and experienced Staff Software Engineer to join our innovative and rapidly growing team. At SoFi, we are committed to enhancing the member experience, and a pivotal part of this commitment involves the strategic development of robust applications designed to empower our front-line and back-office agents. This team is at the forefront of leveraging cutting-edge technologies to streamline agent workflows and elevate the quality of support our members receive.

The landscape of artificial intelligence has seen unprecedented advancements in recent times, presenting our team with extraordinary opportunities. We are poised to integrate sophisticated AI automation capabilities into our agent-facing tools, fundamentally transforming how our agents interact with and support our members. This includes, but is not limited to, leveraging AI for intelligent routing, automated information retrieval, predictive insights, and context-aware responses, all aimed at fostering more efficient and personalized member interactions.

As a Staff Software Engineer, you will play a critical role in designing, developing, and deploying these next-generation applications. You will be instrumental in architecting scalable and resilient solutions that can handle the complexities of AI integration while ensuring a seamless and intuitive user experience for our agents. This position offers a unique chance to contribute to a transformative initiative that will directly impact SoFi's operational efficiency and, most importantly, the satisfaction of our valued members. If you are passionate about building impactful software and thrive in an environment that embraces technological innovation to solve real-world problems, we encourage you to apply.

On our team, you will be in the middle of it all – implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery, and is a good mentor and co-worker. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution.

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

What you’ll do: 

• Lead the development and testing of system components/services, code and design reviews
• Shape the architecture of our product
• Deliver highly available and scalable services in a production environment
• Mentor other engineers, support the technical culture, and help grow the team
• Generate ideas for new initiatives and technologies
• Communicate with project leads, product managers and other software developers
• Think out of the box

What you’ll need:

• Bachelor’s Degree, ideally in a technical field, but we understand great engineers come from all sorts of different backgrounds and also consider relevant work experience
• 8+ years programming experience, ideally on a modern stack
• Our core stack is React / Java / Kotlin / Spring / PostgreSQL / AWS bedrock, but you don't have to be an expert in any of these. 6+ years Java or Kotlin programming experience and an understanding of relational databases and ORMs suffices
• Willingness to roll up your sleeves, collaborate with others and get stuff done
• Strong sense of responsibility; driving a project from inception to completion
• Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture
• Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests
• Mentor junior developers
• Understanding of operational excellence and its importance. Has experience in various monitoring tools such as DataDog. 
• Understanding of AI terminology and LLM usage is a plus
• Expert in programming skills with solid fundamentals.