Staff Software Developer, Backend

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as a Staff Software Developer, Backend

As a Staff Software Developer, Backend in the Provider Experience group, you will be a key technical leader within the AXe Team (Automation & Experience). Your mission is to architect and build the foundational systems that drive Dialogue’s ServiceOS—a tech-powered operating system designed to shift from manual care coordination to a direct-to-care model.

You will report to the Director of Engineering and act as a force multiplier, overseeing complex technical initiatives that automate medical processes, improve clinical quality, and significantly reduce operational overhead. At the Staff level (L3), you are expected to possess deep architectural expertise, influence the long-term technical roadmap, and mentor senior and intermediate developers.

What you'll be doing

• System Architecture: Lead the design and implementation of highly available, scalable, and multi-tenant backend architectures that power the Care Platform.
• ServiceOS Evolution: Drive the technical strategy for subsystems like the Workflow Engine (orchestrating operational workflows via AI-powered decisioning), Booking Engine, and Scheduling Engine.
• Deep Tech Ownership: Take ownership of durable execution frameworks (e.g., Temporal) to handle complex, long-running workflow orchestration with high reliability.
• Automation & AI Integration: Oversee high-impact automation projects, such as document classification, automated fax triaging, and the integration of LLM-powered agents into production workflows.
• Reliability & Observability: Champion best practices in system health, including advanced metrics, logging, tracing, and event-driven data contracts.
• Technical Leadership: Draft and review critical technical design documents, define plans to reduce high-level technical debt, and ensure the engineering framework is applied consistently.

We'd love to hear from you if you have

• Strong Architecture Builder: 10+ years of experience with a focus on designing distributed systems and event-driven architectures for high-concurrency environments.
• Deep Backend Expertise: Mastery of Python and modern frameworks (e.g., FastAPI), alongside deep knowledge of relational and non-relational modeling (PostgreSQL, DynamoDB).
• Infrastructure & DevOps: Strong experience with AWS cloud services, infrastructure-as-code (Terraform), and CI/CD pipelines for progressive rollouts.
• Regulated Environments: Experience in healthcare or fintech where data security and compliance are paramount.
• Mentorship: A natural ability to elevate the technical bar through peer reviews and knowledge sharing.
• Bilingualism: Essential for communicating technical concepts effectively in both French and English.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up