At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is hiring a Staff Product Manager to lead the evolution of our Customer Solutions & Delivery product surface—specifically the customization layer that enables Guild to meet customers where they are, without sacrificing scale.
This is a high-impact role for a senior product leader who thrives at the intersection of customer complexity, technical systems, and organizational influence. You'll shape how Guild delivers "last-mile" capabilities to a diverse customer base while creating durable product foundations that unlock growth.
1. Outcomes You'll Be Expected to Achieve:- Transform customization from a cost center into a strategic advantage. Define and execute a product vision that enables customer-specific delivery at scale—without dragging down velocity or accumulating technical debt.
- Accelerate how Guild ships complex, cross-functional initiatives. Establish repeatable practices and delivery patterns that improve execution quality and predictability across Customer Solutions & Delivery.
- Strengthen Guild's ability to serve enterprise customers. Ensure our customization layer meets the real-world needs of diverse customers while maintaining a modular, extensible foundation that supports future growth.
Own and advance the customization layer strategy
- Define a long-term product vision for how Guild supports customer-specific needs at scale
- Turn ambiguity into a coherent strategy that balances flexibility, speed, and maintainability
- Own the roadmap for Customer Solutions & Delivery, ensuring it ladders to business and customer outcomes
Translate complexity into leverage
- Partner deeply with GTM teams and customers to understand real-world delivery challenges
- Break down complex business and technical problems into modular, incremental product solutions
- Use storytelling and clear frameworks to align stakeholders and accelerate decision-making
Lead through influence
- Shape product direction across multiple teams without relying on formal authority
- Influence senior leaders (including VP and C-level) through strong judgment, data, and narrative
- Build trust across Product, Engineering, Design, GTM, and Customer teams
Be a technical and product thought partner
- Bring strong technical fluency to architectural discussions and trade-offs
- Use data, experimentation, and in-app analytics to inform decisions and measure impact
- Contribute to system design thinking, especially around data models and extensibility
Multiply impact through others
- Coach and mentor PMs and cross-functional partners
- Provide actionable feedback that helps others grow their scope, confidence, and effectiveness
- Model what staff-level product leadership looks like at Guild
- Built or evolved a customization/configuration layer for a B2B platform that had to balance customer flexibility with engineering scalability—and shipped incremental improvements that meaningfully reduced delivery friction or unlocked new use cases
- Influenced product direction across a complex organization where you didn't have direct authority—aligning GTM, Engineering, and senior leadership around a strategy through strong narrative, data, and relationship-building
- Partnered directly with enterprise customers or external partners to translate messy real-world requirements into modular product solutions—and used that insight to shape platform strategy, not just one-off features
- Drove execution improvements that changed how your team or organization ships—whether through better planning practices, delivery frameworks, or cross-functional rituals that stuck
- Strategic product thinking: Ability to define a coherent long-term vision and translate it into an incremental, executable roadmap—especially in ambiguous, technically complex domains
- Organizational influence: Proven ability to align senior stakeholders (VP/C-level), cross-functional teams, and GTM partners around a shared direction without relying on formal authority
- Technical fluency: Comfort engaging in system design conversations, familiarity with data models and extensibility patterns, and SQL proficiency for hands-on analysis
- Customer and GTM partnership: Experience working directly with enterprise customers and go-to-market teams to gather feedback and translate complexity into product opportunities
- Execution and delivery leadership: Track record of shipping complex initiatives and improving how teams deliver—anticipating risks, unblocking work, and raising the bar on quality
- Coaching and mentorship: Ability to develop other PMs and cross-functional partners through actionable feedback and by modeling staff-level product leadership
Nice to have:
- MBA, enterprise consulting, or competitive market research background
- Experience with portals or systems that support data exchange and customization
- Genuine interest in UI/UX and analytics
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $170-210,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date: 10/2/25
*This role will be open for a minimum of 3 days.
Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile.
By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is a female-founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best-Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
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