About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Staff Engineer to join our Shared Platform Services team. This is a hybrid role based in San Jose, CA, reporting to the Sr. Manager, Software Engineering QA. As a Staff Engineer, you will be instrumental in leading functional, system, and automation testing for Zscaler features while expanding automation infrastructure to enhance quality and efficiency.
What you’ll do (Role Expectations)
Collaborate across Development, Product Management, and Federal Cloud Operations teams to ensure timely delivery of high-quality products through design, testing, and release
Lead functional, system, and automation testing efforts, expanding automation coverage and ensuring efficiency and robust quality assurance
Manage Federal cloud processes, including deployment procedures, monitoring, and resolving escalations in collaboration with Federal operations and support teams
Investigate and resolve complex production issues by identifying root causes, verifying fixes, and developing comprehensive test plans
Contribute to team growth by hiring and training new talent, fostering a culture of inclusivity, and staying updated on evolving technologies
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
US Citizenship with 5+ years of Software Development or Quality Assurance experience, specifically within networking and security environments
Strong expertise in cloud-hosted applications, database operations, microservices architecture, and automation scripting using Python or TCL
Proficiency in L4-L7 Internet and Security protocols including TCP/IP, SSL/TLS, and HTTP/HTTPS
Experience with deployment and monitoring tools such as Jenkins, GitLab, and Ansible
Bachelor’s degree in Computer Science Engineering or a related field with a proven ability to troubleshoot complex cloud issues
What Will Make You Stand Out (Preferred Qualifications)
Experience with AI in testing and automation, leading quality teams, and familiarity with FedRAMP qualification
Deep knowledge of Linux system administration, traffic generation tools like Ixia or Spirent, and relevant cloud or networking certifications
Understanding of authentication systems such as LDAP and SAML, encryption solutions, and debugging Linux systems
#LI-JM1 #LI-Hybrid
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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