Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
We are seeking a highly motivated and detail-oriented Business Systems Analyst to join our team. In this role, you will work closely with business stakeholders, product owners, and IT teams to understand business requirements, analyze processes, and configure and optimize CRM solutions. The ideal candidate will possess a deep understanding of Salesforce's capabilities and best practices, combined with strong business analysis skills to drive efficient and effective use of the Tier 1 platforms.
What you'll do:
- Business Requirement Gathering: Work with business stakeholders to understand their objectives, challenges, and requirements. Translate these needs into clear and actionable user stories and technical specifications while influencing the organization roadmap commitments
- Salesforce Configuration & Customization: Configure Salesforce to meet business needs, including custom objects, fields, workflows, validation rules, reports, dashboards, and page layouts. Assist with process automation via Flow, Process Builder, and Apex as needed.
- Stakeholder Collaboration: Serve as a liaison between business users, developers, and technical teams to ensure alignment on requirements, timelines, and deliverables.
- System Integration Support: Assist in defining requirements for efficiently integrating the tier 1 applications (ie Salesforce, Oracle, etc) with other business systems (e.g., ERP, marketing automation tools) and ensure seamless data flow across platforms.
- Process Improvement: Analyze current business processes and identify areas for improvement. Recommend and implement Salesforce-based solutions that enhance productivity, efficiency, and data integrity across the business application ecosystem
- Testing and Validation: Collaborate with QA teams to ensure that Salesforce solutions meet business requirements and are thoroughly tested before deployment.
- Training and Support: Provide training and ongoing support to business users to ensure effective use of the entire solution suite and adoption of new features or processes. Act as the primary point of contact for user questions and troubleshooting.
- Reporting & Analytics: Design and implement custom reports and dashboards to provide stakeholders with actionable insights into key business metrics and KPIs.
- Application Maintenance & Upgrades: Assist in monitoring and maintaining the enterprise platforms, ensuring updates and releases are properly managed and that the system evolves in line with business needs and application best practices.
- Documentation: Maintain detailed documentation of system configurations, processes, workflows, and any changes made to the Salesforce environment as well as the end to end business flow
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you'll bring:
- Education: Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- 8+ years of experience as a Salesforce Business Systems Analyst or similar role, with a proven track record of successfully gathering requirements, configuring Salesforce, and supporting users.
- Strong experience with Salesforce Sales Cloud, Service Cloud, or Marketing Cloud. Experience with other Salesforce modules is a plus (e.g., CPQ, Community Cloud).
- Experience with process automation tools such as Flow, Process Builder, and Apex (optional).
- Familiarity with system integrations (APIs, middleware, and third-party tools).
- Technical Skills:
- Proficiency with Salesforce tools, including Salesforce Lightning, Reports & Dashboards, and AppExchange apps.
- Solid understanding of Salesforce architecture and best practices.
- Ability to analyze and model business processes, and translate them into Salesforce solutions.
- Certifications: Salesforce Certified Administrator (Salesforce Admin), Salesforce Certified Platform App Builder, or other relevant Salesforce certifications are preferred.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- Ability to work independently and as part of a collaborative team.
- Strong attention to detail and organizational skills.
Bonus Points:
- Salesforce Development: Familiarity with Salesforce development (Apex, Visualforce, and Lightning components) is a plus.
- Data Management: Experience with data migrations, data quality, and data governance in Salesforce.
- Agile Methodology: Experience working in Agile development environments.
- Project Management: Familiarity with project management tools and methodologies (e.g., Jira, Scrum, Kanban).
How we Reward you:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
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