Sr Trans Tech Business Analyst

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Senior Trans Tech Business Analyst is a critical member of the Transportation Technology team, responsible for supporting Solution Architects in gathering business requirements, designing solutions, and implementing Transportation Technology platforms. This role works closely with cross-functional teams, including Operations, Finance, and Business Intelligence to deliver functional expertise, drive process improvement, and ensure the successful adoption and performance of transportation systems. This role must be able to navigate evolving business needs, rapidly changing technologies, and dynamic customer environments with flexibility, resilience, and a proactive problem-solving mindset.

Functions                                                                                               

• Document detailed business, technical, and operational requirements for new implementations and enhancements.
• Collaborate with internal and external stakeholders to ensure solution alignment with business objectives.
• Consult with clients throughout the project lifecycle, providing best practices, process guidance, and system expertise.
• Establish strong cross-departmental relationships to support smooth and efficient Transportation Technology deployments.
• Provide hands-on support for Transportation Technology applications, with a focus on MercuryGate TMS and Maven VRS.
• Troubleshoot and resolve complex application issues; determine root causes and develop long-term corrective actions.
• Support carrier and customer contract setup and maintenance within MercuryGate TMS.
• Serve as the site administrator for Transportation Technology platforms, managing user setup, permissions, and security protocols.
• Process operational user requests, including new user onboarding, access changes, and general system inquiries.
• Partner with TMS Solution Architects on implementation efforts, new feature development, and configuration projects.
• Support all testing phases, including functional, integration, and user acceptance testing.
• Create high-quality, customer-ready training materials and process documentation.
• Conduct internal and external training sessions to ensure users are proficient with Transportation Technology applications.
• Demonstrate high adaptability in response to shifting priorities, emerging technologies, and evolving customer requirements.
• Proactively identify opportunities to optimize system usage, streamline processes, and enhance overall solution performance.
• Primary focus on MercuryGate TMS and Maven VRS, with additional involvement in complementary technologies such as Jaggaer, FourKites, DAT, Truckstop.com, SMC³, Highway, Parade, and other transportation management–related tools.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Supply Chain Management, or a related field; or a minimum of 6 years of relevant professional experience.
• 4–7 years of hands-on experience with the MercuryGate Transportation Management System (TMS), including configuration, troubleshooting, and user support.
• High Adaptability Quotient (AQ) with a demonstrated ability to adjust quickly to changing priorities, technologies, and customer needs.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.
• Strong interpersonal skills with the ability to build effective working relationships and collaborate across diverse teams; capable of working independently with minimal supervision.
• Proven ability to manage multiple initiatives simultaneously while meeting deadlines in a fast-paced, dynamic environment.
• Strong presentation and facilitation skills, with experience delivering training and leading discussions with internal stakeholders and external clients.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.

Travel Requirements

• This position is expected to travel approximately 25% or less.
• A passport is not required, but recommended.

• For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Per company policy, all internal job postings expire 14 days from the date they are posted.

The approximate pay for this role

Kenco welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Benefits offered:

• Basic Life and Dependent Life

• Accidental Death & Dismemberment (AD&D)

• Long Term Disability

• Prescription Drugs

• Vision Insurance

• Dental Insurance

• Extended Healthcare

• Employee Assistance Program (EAP)

• Employer-matched RRSP Program

• Vacation Time approximately 2 weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays – 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco does not use AI in the sourcing or screening process.

This is an existing vacancy.