Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability.
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Responsibilities- Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
- Troubleshoot complex issues and offer innovative solutions, often at the system level.
- Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
- Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
- Collaborate with cross-functional teams to ensure a seamless support experience for customers.
- Document and report on support activities, providing valuable insights for process improvements.
- Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
- Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
- Periodically take on-call duties, providing 24/7 support coverage as required.
- A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
- Minimum 3 years of experience in a technical support role, with a proven track record of success.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
- A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
- Proficiency in relevant software and tools used for technical support and troubleshooting.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
- Willingness to continuously learn and adapt to new technologies and support methodologies.
- Flexibility to work in a 24/7 support environment, including periodic on-call duties.
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads Pfizer’s global R&D Quality Management Systems, Validation, and Compliance program across sites. Responsibilities include managing cGLP, cGCP, and cGMP compliance; overseeing documentation, validation, training, audits, corrective actions, risk reviews, certifications, budgets, and continuous improvement. The role advises senior leaders, coordinates global stakeholders and vendors, manages multidisciplinary teams, and ensures consistent regulatory and quality-system implementation across pharmaceutical R&D facilities.
Top Skills:
CgcpCglpCgmpIso 9000Six Sigma
Big Data • Information Technology • Software • Analytics • Energy
The Manager, Power Markets will analyze and forecast wholesale power markets, including pricing, supply-demand, congestion, CRR/FTR markets, and regulatory changes. The role develops market models, publications, trade insights, and planning recommendations, with a focus on ERCOT and MISO. Responsibilities include client and stakeholder engagement, webinars, thought leadership, lead generation, cross-functional collaboration, and mentoring junior staff. The position requires strong quantitative, communication, leadership, and energy market modeling expertise.
Top Skills:
DayzerEnverus Software ToolsGenerative AiPlexosPowerworldUplan
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Analyzes the exposure management competitive landscape, synthesizes technical and market intelligence, conducts win/loss analysis, supports competitive deals, develops field enablement materials, and recommends product and go-to-market strategies. Partners with Product, Sales, Marketing, Strategy, Investor Relations, and senior leadership to translate complex cybersecurity concepts into actionable guidance and executive insights.
Top Skills:
Artificial IntelligenceExposure ManagementVulnerability Management
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
