Sr. Technical Implementation Manager

We're looking for a Sr. Technical Implementation Manager to lead the technical integration and implementation of EdVisorly's AI-powered platform across our college and university partners. This role is a key contributor to our partner implementation experience, responsible for connecting EdVisorly with institutional systems, solving complex technical challenges, and ensuring successful integrations that help higher education institutions modernize transcript processing and transfer credit evaluation.

As Sr. Technical Implementation Manager, you'll serve as the trusted technical expert for our partners, working closely with campus IT, registrar, and enrollment teams to navigate complex system integrations, troubleshoot data challenges, and deliver seamless technical implementations. You'll independently own the technical workstream from discovery through go-live, collaborating with project managers and cross-functional teams to ensure partners are set up for long-term success.

This is a high-impact, high-visibility role for someone who thrives on solving complex technical problems, builds credibility with technical stakeholders, and enjoys translating technical challenges into clear, actionable solutions while helping shape how our technology and integration processes evolve.

The ideal candidate is a resourceful technical problem-solver, confident partner-facing communicator, and collaborative self-starter who understands system integrations, takes ownership of complex challenges, and thrives in a fast-moving, high-growth environment.

🔹 Technical Implementation & Integration

• Lead the technical workstream for partner implementations, from discovery and integration scoping through testing, go-live, and transition to ongoing support.

• Configure and manage integrations with Student Information Systems (SIS), including Ellucian Banner, Ellucian Colleague, Oracle PeopleSoft, and other campus platforms.

• Own technical integration activities, including data mapping, field validation, configuration, and data quality assurance.

• Partner with project managers to identify technical dependencies, proactively communicate risks, and keep implementations on track.

🔹 Technical Troubleshooting & Problem Solving

• Investigate and resolve complex integration and data issues across partner systems, configurations, and EdVisorly's platform.

• Analyze system logs, SQL queries, and datasets to identify root causes, troubleshoot discrepancies, and drive issues to resolution.

• Monitor integration health, proactively identify technical risks and blockers, and develop solutions before they impact partner timelines.

• Apply a structured, persistent approach to troubleshooting challenges that span multiple systems and stakeholders.

🔹 Partner Engagement & Technical Leadership

• Serve as the primary technical point of contact for partner IT, registrar, and enrollment teams throughout implementation.

• Lead technical working sessions, guide partners through integration requirements, and build trusted relationships with campus technical stakeholders.

• Translate complex technical concepts into clear, actionable information for both technical and non-technical audiences, including executive sponsors.

• Collaborate cross-functionally to ensure technical decisions align with partner needs, implementation milestones, and business objectives.

🔹 Product Collaboration & Scalable Execution

• Partner with Product and Engineering teams to document technical issues, communicate partner feedback, and influence product and integration improvements.

• Develop clear bug reports, feature requests, and technical recommendations that help prioritize solutions and inform the product roadmap.

• Build and maintain integration runbooks, data mapping templates, troubleshooting guides, and implementation documentation.

• Contribute to scalable playbooks, processes, and best practices that make each new implementation more efficient and successful.

✅ You have 4+ years of experience in technical implementation, solutions engineering, integration consulting, technical account management, or a similar customer-facing technical role, ideally within a B2B SaaS environment.

✅ You have hands-on technical proficiency with integration technologies and tools, including SFTP, SSO, SAML, network troubleshooting, REST APIs, web services, VPN configuration, SSH tunneling, JSON, CSV, scripting, cURL, and Postman.

✅ You're comfortable working with complex datasets, writing SQL queries, reviewing system logs, and identifying missing, duplicated, or inaccurate data.

✅ You're a resourceful, analytical problem-solver who can independently investigate technical challenges, identify root causes, and drive issues through resolution.

✅ You can build credibility with technical stakeholders, lead technical discussions, and translate complex concepts into clear, actionable information for non-technical audiences.

✅ You can manage competing priorities across multiple concurrent implementations while collaborating with project managers to meet deadlines and deliver results.

✅ You're comfortable navigating technical challenges that involve multiple systems, stakeholders, and competing dependencies.

✅ You thrive in a fast-moving, high-growth startup environment where adaptability, resilience, and a willingness to build processes are essential.

✅ You're self-directed, accountable, and take ownership of technical challenges from identification through resolution.

⭐ Hands-on experience integrating with or supporting Student Information Systems such as Ellucian Banner, Ellucian Colleague, or Oracle PeopleSoft Campus Solutions.

⭐ Experience working with higher education institutions, particularly registrar, admissions, enrollment, or transfer credit operations.

⭐ Familiarity with Ellucian Ethos or other SIS integration middleware.

⭐ Experience with higher education CRM platforms, such as Slate or Salesforce Education Cloud.

⭐ Experience leveraging AI tools to accelerate technical troubleshooting, documentation, or data analysis.

✨ Be part of the industry-leading AI Enrollment Platform transforming higher education.

✨ Join a mission-driven team helping institutions modernize transcript processing, transfer credit evaluation, and enrollment operations through AI.

✨ Work with a people-first, innovation-driven team where your technical expertise directly influences the partner experience and product evolution.

✨ Solve meaningful technical challenges while building scalable solutions that help colleges and universities better serve their students.

At EdVisorly, we're building a best-in-class team to transform higher education through AI-first technology and student-centered design. We welcome people from all backgrounds and experiences, united by a shared belief: empowering institutions is the fastest path to unlocking opportunity for students.

If you're ready to own technical implementations, solve complex integration challenges, and help redefine the future of enrollment in higher education, we'd love to meet you.

EdVisorly is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under applicable federal, state, or local law. We encourage individuals from all backgrounds and experiences to apply and are dedicated to providing reasonable accommodations throughout the hiring process and employment relationship, consistent with applicable law.