Sr Technical Consultant I

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

The Sr. Technical Consultant role is primarily responsible for discussing technical requirements with Clients and tailoring recommendations for configuring and delivering Alkami’s software products to meet their needs. As a Sr. Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise banking software solution in a fast-paced, results-oriented environment. You will be assigned up to four concurrent projects for which you will serve as the primary technical point of contact responsible for communicating industry best practices and Alkami platform functionality. The Sr. Technical Consultant role also involves mentoring other teammates and assisting them with high-complexity situations and tasks. The ideal candidate will have a background in financial technology with experience working directly with clients as well as internal project managers and development resources with a high drive to learn and succeed. Essential Duties & Responsibilities

• Serves as the primary technical consulting resource for 3-4 digital banking conversion projects

• Ability to independently handle complex on-site client discussions and virtual working sessions

• Conduct complex solution design sessions to gather client information and project requirements

• Identify project risk, proactively mitigate, and raise concerns to the leadership team

• Works daily tasks independently and assists other team members with their work as necessary

• Assists internal project resources and external customers with Alkami platform functionality questions and best practices

• Provides subject matter expertise and engages cross-functionally in at least one area of the Alkami platform.

• Mentors other team members and assists the organization with knowledge transfer

• Provides contributions to process improvement initiatives

Recommended Experience & EducationKnowledge, Skills, & Qualifications

Required

• Previous financial technology experience

• Previous experience conducting presentations and leading group conversations

• Previous experience in application troubleshooting, development, or consulting

• Strong analytical skills 

• Capability to communicate complex and technical topics to an audience of varying technical competency

• Ability to handle and prioritize multiple projects at once

• Previous process improvement and documentation experience

Preferred

• Previous mentoring experience of junior team members

• Commercial cash management and treasury experience

• Experience with SQL Server Management Studio and writing queries to retrieve data from a relational database

• Experience reading, writing, or modifying code in a web-based or object-oriented development language (i.e. C#)

The salary range for this position is: $106,771 - $160,156Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.