Sr. Solution Architect, ITOM

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Sr. Solution Architect at Contender Solutions, you will lead the design and implementation of advanced architectural solutions for our clients. You will drive the development of new products, act as a strategic advisor for customers, and ensure that all solutions align with the company's business objectives. This position requires expertise in ServiceNow, a deep understanding of industry best practices, and a proven ability to mentor and guide less experienced architects.

Travel Requirements: This is a remote role within the Continental United States and will require 10% travel.

Responsibilities include:

Leadership & Strategy:

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions.
• Develop and maintain products that support Contender Solution's business objectives.
• Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals.
• Support and influence the architectural direction of products and projects.

Customer Engagement:

• Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed.
• Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs.
• Field complex and difficult questions from customers, providing expert solutions and overcoming objections.
• Lead product demos, showcasing technical capabilities to meet customer requirements.

Technical Leadership:

• Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency.
• Develop technical designs based on business requirements, creating scalable and secure architectures.
• Contribute to the development of unique intellectual property, driving innovation within the company.
• Oversee technical reviews, ensuring the quality of deliverables meets the company's standards.

Mentorship & Collaboration:

• Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed.
• Collaborate with cross-functional teams to ensure smooth implementation of architectural solutions.
• Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.

Certifications & Continuous Learning:

• Maintain a high level of technical proficiency, achieving and maintaining certifications in relevant platforms and methodologies.
• Stay updated on industry trends, technologies, and best practices to ensure that the solutions provided are cutting-edge.

Required Qualifications and Professional Experience:

• Experience:
• Proven experience in leading architectural design and development for large-scale projects, ideally in a ServiceNow environment.
• Experience in designing integrations between ServiceNow and other third-party applications.
• Track record of successfully guiding customers through complex technical questions and product adoption.
• Experience in leading workshops and presentations to customers.
• Certifications:
• At least two Certified Implementation Specialist certifications from SNow Learning or equivalent.
• Additional certifications in relevant technologies are a plus.
• Skills:
• Expertise in ServiceNow platform and solutions.
• Strong understanding of industry best practices and methodologies.
• Excellent problem-solving, leadership, and communication skills.
• Ability to mentor and guide junior team members in both technical and professional growth.
• Ability to develop and maintain complex technical designs and integrations.

Preferred Qualifications and Professional Experience:

• Experience in a leadership or strategic role within a technology-focused company.
• Deep technical understanding of business process management and architecture.
• Proven ability to drive product development initiatives.

Your future at Presidio 
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio 
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

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