Sr Social Media Community Partner

The Senior Social Media Community Partner is a strategic, high-impact individual contributor role responsible for shaping and advancing Citizens’ Colleague and Leadership Advocacy programs. This position plays a critical role in activating internal voices, elevating leadership presence on social platforms, and driving measurable brand, reputation, and engagement outcomes across the enterprise.  Operating as a subject matter expert and trusted advisor, you will partner closely with Communications, Marketing, Risk, Legal, and Technology teams to deliver compliant, data-driven, and scalable advocacy programs. The ideal candidate brings deep expertise in social media—particularly LinkedIn—strong executive presence, and the ability to independently lead complex, high-visibility initiatives in a fast-paced, highly collaborative environment

As the Senior Social Media Community Partner, you will serve as a senior individual contributor responsible for the strategy, execution, and evolution of Citizens’ Colleague and Leadership Advocacy programs. This role plays a critical part in how Citizens activates internal voices, enables leaders on social platforms, and drives measurable brand, reputation, and engagement outcomes.

Operating as a subject matter expert, you will partner closely with Communications, Risk, Legal, and Marketing teams to execute high‑visibility programs, guide leaders and stakeholders, and ensure advocacy efforts are effective, scalable, compliant, and data‑driven.

Key responsibilities include:

• Own the strategy and day‑to‑day execution of Citizens’ Colleague and Leadership Advocacy programs, ensuring alignment with brand, reputation, and enterprise priorities. 
• Serve as a subject matter expert and trusted advisor to Communications partners, business leaders, and senior stakeholders on advocacy and leadership presence on social media. 
• Lead cross‑functional initiatives by coordinating workflows across Communications, Risk, Legal, Marketing, and Technology partners to deliver integrated social programs. 
• Provide strategic guidance and hands‑on support to leaders to help them show up effectively and authentically on social platforms, particularly LinkedIn. 
• Execute and optimize advocacy programs, including content planning, platform configuration, performance analysis, and continuous improvement. 
• Define, track, and report on program KPIs, using insights and analytics to inform decisions and improve adoption, engagement, and impact. 
• Partner with Corporate Communications to support key enterprise moments such as earnings, leadership announcements, cultural initiatives, and reputation‑sensitive events. 
• Identify, test, and scale new formats, tools, and platform capabilities to enhance advocacy effectiveness and leader visibility. 
• Ensure advocacy programs operate within established governance, policy, and risk frameworks by partnering closely with Risk and Legal teams. 
• Support vendor and platform relationships, including social media management and advocacy tools, to ensure effective usage and optimization. 
• Provide informal coaching, best‑practice guidance, and quality oversight to execution partners or junior contributors, without formal people‑management responsibility. 
• Attend events and support live or near‑real‑time social coverage as needed, including occasional evenings or weekends. 
• Take on additional responsibilities as needed to support evolving team and business objectives.

Qualifications:

• 6–8 years of experience in social media, communications, or digital marketing, with ownership of complex, high‑visibility programs that support senior leadership and enterprise priorities. 

• Deep expertise in LinkedIn and social media best practices, particularly for leadership presence, advocacy, and executive communications. 

• Demonstrated ability to operate independently as a senior individual contributor with an elevated executive presence and strong influencing skills across functions. 

• Strong experience partnering directly with senior leaders and Communications teams, including advising on tone, positioning, and visibility in high‑stakes or reputation‑sensitive moments. 

• Proven ability to manage complex workflows, competing priorities, and time‑sensitive initiatives in a fast‑paced environment. 

• Strong analytical skills and comfort using data and insights to guide optimization, decision‑making, and program evolution. 

• Experience with social media management and advocacy platforms such as Sprinklr, Hootsuite, or Sprout. 

• Exceptional written, verbal, and presentation skills, with the ability to communicate clearly, confidently, and credibly with executive audiences. 

• Sound judgment, high attention to detail, and the ability to navigate ambiguity with professionalism and discretion. 

• Collaborative, proactive, and solution‑oriented working style. 

• Content creation experience is a plus but not required.

Education: Bachelor’s Degree in Communications, Marketing, or relevant work experience

Location: 

• Boston, MA

• Westwood, MA

• Johnston, RI

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8-5 in office 4 days 1 day remote. 

Pay Transparency 

The salary range for this position is $97,000 - $105,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.