Sr. Sales Ops & Enablement Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the job

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.

The Sr. Sales Operations & Enablement Manager will be responsible for driving sales productivity, robust training and enablement, global consistency of execution, and organizational change. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.

What You Will Accomplish

• Develop and drive the long-term strategies related to optimizing onboarding and ongoing training programs, sales enablement tools, and defined best practices and processes for B2C focused revenue driving teams.
• Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process.
• Design, build & enable standard methodologies to the field and monitor them for adoption & effectiveness.
• Build a robust global sales enablement strategy for training content creation and delivery, tying closely to organizational critical metrics.
• Build and iterate pre- and post-sales playbooks and a seller support segmentation model.
• Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives.
• Own and drive projects forward; participate in user acceptance testing, crafting training documentation, and delivering training on respective initiatives.
• Assist with planning, tracking, documentation, and status updates for portfolio of projects.

What You Will Bring

• Proven experience leading transformational projects in sales operations, enablement, or business operations within a technology sales environment.
• Proven track record of success in operational strategy, business process, trends, and data analysis to deliver against business objectives.
• Experience leading training & development, including content management governance.
• Build positive relationships across various teams within eBay and enjoy collaboration.
• Highly results oriented with bias to action.
• Process oriented with strong analytical skills.
• Strong communication and presentation skills, balancing high level information with detailed analysis.
• Demonstrated ability to work independently and with little direction.
• History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
• Strong understanding in the Salesforce CRM platform functionality and standard methodologies.

Preferred

• Experience working in a hands-on culture.
• Experience leading broad change management.
• Experience with learning management systems (e.g. Brainshark).

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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