Sr Quality Performance Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Responsibilities:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Provide E2E Performance testing / engineering solutions for various application / projects
• Ability to develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model
• Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions.
• Improve the reliability and repeatability of performance testing.
• Actively participates in and supports the software development life cycle
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice.
• Communication - Clearly conveys information and ideas both verbally and written.
• Ability to multi-task.

Qualifications
Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3 to 7 years of Performance Testing and Engineering experience.
• BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services.
• Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
• Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
• Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
• Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
• Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
• Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions
• Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
• Proven experience with concurrency, multithreading, and distributed system architectures

Good to have:

• Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
• Worked on cloud base performance testing
• Developed utilities for automation of daily tasks

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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