Sr. Quality Assurance Analyst

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

This position is designated as work-from-home.

• Candidates for the QA Engineer role should bring a robust understanding of automation frameworks, test methodologies, and software development best practices. Technical proficiencies and responsibilities include:
• Technical Leadership: Provide strategic direction on automation initiatives, mentor junior team members, and set best practices for automation within the team.
• Technical Oversight: Evaluate, recommend, and implement tools and strategies to support automation and improve quality assurance across complex applications.
• Test Automation Development: Ability to design, create, and maintain automated test scripts that ensure repeatable and reliable testing processes using test tools such as FitNesse and Selenium. Knowledge of incorporating dynamic data into test scripts to reflect realistic test scenarios.
• Scripting & Coding: Proficiency in scripting languages (e.g., Python, JavaScript) for writing automation tests. Experience with object-oriented programming principles is a plus.
• Experience conducting manual\automated regression, system integration testing leveraging test tools and such as FitNesse, Selenium, Cypress, etc. 
• Performance & Load Testing: Hands-on experience with performance testing using tools like LOCUST IO, JMeter, or equivalent. Ability to analyze and present load/performance test results to stakeholders.
• Tool Proficiency: Familiarity with industry-standard testing tools, including but not limited to Selenium for UI automation, JIRA X-Ray for test management, and Git for version control. Additional experience with CI/CD tools like Jenkins and GitLab is beneficial. 
• Software Development Life Cycle (SDLC): Strong understanding of SDLC models, particularly Agile, and the ability to adapt testing practices to fit within iterative and incremental delivery models.
• 508 Compliance Testing: Familiarity with accessibility standards and experience in ensuring application compliance with 508 guidelines is a plus.
• Cross-functional Collaboration: Collaborate effectively with development, product, and support teams to address issues, identify risk areas, and ensure that applications meet quality standards.
• Documentation & Reporting: Maintain thorough documentation of testing procedures, test cases, and results. Communicate issues, risks, and progress clearly to stakeholders and leadership.
• Continuous Improvement: Actively engage in process improvement initiatives to enhance testing methodologies, tools, and practices across the team.
• Mentorship: Provide guidance and training to junior team members on QA best practices, automation techniques, and testing strategies.

• Problem Solving: Analytical thinker with the ability to troubleshoot complex issues, propose solutions, and follow through with corrective actions.
• Adaptability: Ability to adapt to changing requirements and work under tight deadlines while maintaining high attention to detail.
• Communication: Excellent written and verbal communication skills, with the ability to present complex technical information clearly to both technical and non-technical audiences.
• 3+ years of automated testing experience preferred.
• Experience with E2E automated testing tools. FitNesse, Selenium, Cypress are preferred and essential.
• Experience utilizing Python and JavaScript.
• Experience with Linux, JBoss and Appian a plus.
• 508 certification testing using industry standard tools is a plus.
• Proven experience with test management tools. Atlassian Suite i.e. Confluence, JIRA/XRAY is preferred.
• Ability to thrive to adapt and thrive in a dynamic, fast-paced environment.
• Ability to write bugs\defects in JIRA or a Defect Management tool.
• Experience with testing from a Virtual Desktop Infrastructure (VDI).
• Experience using data validation tools or DIMC preferred but not required.
• DoD experience preferred
• Candidates may need to gain the Security+ certification

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $70,329– $100,470.

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race, creed, color, religion, ancestry, national origin, sexual orientation, gender identity or expression, military status, sex, medical condition, pregnancy, physical or mental disability, personal appearance, predisposing genetic characteristics, family responsibilities, familial status, marital status, status as a victim of domestic violence, political affiliation, arrest records and criminal convictions, or any other characteristic protected by law. Discrimination or harassment based upon these protected categories is expressly prohibited.