Sr. QA Engineer I

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

Be Customer Obsessed: Prioritize our customer’s success and drive value for them

Innovate with Agility: Adapt, experiment and take risks

Deliver Results: Operate with urgency, focus and accountability

Collaborate Openly: Inclusivity of people, ideas and information

Operate with Integrity: Do the right thing through transparency and fairness

Celebrates the Wins: Illuminate accomplishments and recognize one another

• Pay Range: $92,000 - $125,000 (Targeting Midpoint of $107,000)

• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.

• Equity Appreciation Program: Syncro offers an equity program that everyone participates in

• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.

• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.

• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.

• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity:

We’re looking for a Senior QA Engineer to join our growing engineering team. In this role, you’ll be responsible for developing and executing a comprehensive quality assurance strategy to ensure the highest standards for our SaaS platform. You'll partner with developers and product managers to define test plans, write and maintain automated tests, and continuously improve our testing processes. This is a remote role, ideal for someone with a meticulous eye for detail, a passion for quality, and a collaborative spirit in a fast-paced environment.

What You’ll Be Doing:

• Develop and implement test plans and strategies for new features and product enhancements.
• Design, write, and execute automated tests to cover a wide range of functionality, including UI, API, and database testing.
• Insightfully contribute to periodic agile ceremonies (e.g., Stand-ups, refinement, retrospectives)
• Collaborate with engineers and product managers to identify, reproduce, and document software defects.
• Maintain and improve our existing test automation framework and CI/CD pipeline integrations.
• Advocate for quality best practices throughout the software development lifecycle (Shift-left testing)
• Participate in code review to ensure test automation standards are met.

Must have skills:

• 3-5 years of experience in a Quality Assurance role, preferably with a focus on automation.
• Experience with test automation frameworks and tools (e.g., Playwright, Capybara).
• Strong understanding of software QA methodologies, tools, and processes.
• Proficiency in at least one programming language (We use Ruby on Rails and JavaScript).
• Experience with API testing.
• Knowledge of SQL for database validation and data manipulation.

Nice to have skills:

• Experience testing B2B SaaS applications.
• Familiarity with performance and security testing.
• Experience with a modern CI/CD pipeline (e.g., GitLab).
• Experience working with bug tracking and project management tools (e.g., Jira).
• Experience working in a remote-first company.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Zoom call with Hiring Manager
• Technical Assessment on Zoom
• Zoom call with VP of Engineering

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

• Website: www.syncromsp.com

• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm

• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/

• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.