Sr. Project Manager

At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation. 
While mostly virtual, we collaborate closely to produce leading-edge software solutions much needed in the restaurant industry.

At Qu you will:

Provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support. Most often the Sr. project Manager will lead the effort for the Project design and will be the primarily responsible for the project plan. They will begin when a customer has signed or is in MSA negotiations and will be heavily involved through pilot acceptance.

Responsibilities

• Responsible for executing a project plan and guiding project pilot acceptance, and then giving oversight through deployment.
• Providing guidance, coaching and mentoring for other Project Managers and members of the Implementation team.
• Overseeing direct reports IE: Project Managers.
• Manage day to day operational aspects for multiple unit Hospitality deployments.
• Work with our Product and Development teams to ensure customer requirements are delivered in time as part of the project plan.
• Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
• Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology
• Keep projects in scope, and help maintaining timelines
• Coordinate activities of multiple Product and/or IT service vendors
• Work with Procurement on coordinating equipment shipping and arriving to site on time
• Conduct project meetings with team lead and Implementation
• Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians.
• Create and deliver client communications for dispatched work daily.
• Ensure that projects are clearly documented.
• Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements.
• Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
• Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution.
• Performs any work-related duties or special projects as assigned by management.
• Provides regular status reports to management.
• Contribute to process enhancements/changes/developments.

What we're looking for:

• Excellent customer service skills
• Good analytical and problem-solving skills
• Able to work with a rapidly changing environment
• Strong verbal and written communication skills while providing good follow-up abilities
• Experience with Procurement and Vendor Management
• Project Tracking software (Jira, Smartsheet, Sales Force)
• Smart sheet experience desired
• Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
• Ability to work independently under tight deadlines.
• Previous experience working in or with restaurants.
• Ability to maintain composure under stress or with emotional clients.
• Two (2) years relevant experience in the Information or POS Technology field.
• Possess a proven ability to troubleshoot complex problems and provide solutions.
• Self-starter, able to effectively triage issues to determine if escalation is required.
• Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement and sales ordering.
• Willing to travel and work necessary hours to meet the customers’ needs.