Lead and monitor complex technical projects from initiation to delivery, ensuring they meet requirements. Build customer relationships, manage risks, and coordinate communications between teams.
Job Description:
We are seeking a Professional Services Sr. Project Manager to lead, coordinate and monitor ProfessionalServicesprojectsfrominitiationthroughdeliveryforcomplexclient engagements. Builds relationships with the customer to identify new opportunities to help them with their business problems. Servesasliaisonbetweeninternalandexternaltechnicalandnon-technical departments in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget.
JOBREQUIREMENTS:
Key Accountabilities
General
· WorkwithRackspaceandclientstakeholdersingatheringanddocumentingrequirementsthat solveacustomer’spainpointorobjectivesthroughprojectoutcomesandbenefitsrealization.
· Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.
· Build and maintain a network of cross-functional technical resources within Rackspace and acrossanyrelativepartnershipstoallowforhigherproductivity,increasedbusiness,andrapid resolution of problems and escalations.
· ContributetotherefinementoftheRackspaceProfessionalServicesmethodology.
· Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
· Ability to travels required.
Project Management
· Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
· Responsible for the preparation of key project documents(PID,plans,logs,reports)and other key deliverables through the life of the project.
· Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.
· Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
· Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
· Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.
Pre-Sales Engagement
· Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
· Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
PERSONSPECIFICATION:
Expertise/Qualifications
· PMP/Prince2(Practitioner)certification.
· Provenabilitytoorganiseandexecuteprojectsinaconsistent,repeatableandreliable manner.
· Technical conversational knowledge in the following areas:
o Data centre strategy &operations
o Capacity, utilisation, and performance
o Backup, storage, and disaster recovery
o migration & consolidation
o ITService Management and Service Delivery (ITILcertificationpreferred)
· Excellenttimemanagement,communications,decisionmaking,presentation,human relations and organization skills.
· Able to resolve problem sinatimely manner.
· Ability to communicate technical information and ideas so others will understand.
· Generalknowledgeofcloudtechnologies,IToperations,projectmanagementoperations.
· Abilitytoadapttoarapidlychangingenvironment,handlingshiftingprioritiesandambiguity.
· EnterpriseleveluseofMSOfficesuiteincludingProjectandVisioandknowledgeofother project management tools.
Experience
· (essential project management experience or scoping, planning, leading and monitoringtechnicalprojectsfrominitiationthroughdeliverypreferablyinmanagedservices or hosting.
· (essential) working on infrastructure technology projects including one or more of the following:
o virtualisation technologies.
o application/platform migration.
o data/storage/network migration and / or management.
Top Skills
Cloud Technologies
Data Center Operations
It Operations
Itil
Ms Project
Ms Visio
Virtualization Technologies
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