Sr Product Operations Manager

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

LendingClub is seeking a Sr Product Operations Manager to own and evolve the Product Operating System: the processes, tools, templates, and rituals that enable our product organization to operate at scale, delivering customer and business outcomes predictably and efficiently.
Success in this role is defined by team effectiveness. You are accountable for building and owning the infrastructure that allows:
• Product Managers to focus on discovery and outcomes,
• Product Delivery Managers to coordinate portfolios efficiently,
• and leadership to have clear visibility into progress and health.
Your philosophy: The Product Team is Product Operations' Product. Your success is measured by how effectively the systems, tools and process you own enable the Product Team to operate, make decisions, and deliver outcomes.

What You'll Do

• Own and maintain the end-to-end Product Development Lifecycle, from discovery through delivery to post-launch learning
• Establish cross-functional expectations for how Product, Engineering, Design, and Research collaborate at each stage
• Ensure team balances rigor with speed, enabling teams without creating bureaucracy
• Continuously improve based on feedback from Product Managers, Product Delivery Managers, and portfolio leaders

Templates, Tools & Documentation Standards

• Curate and maintain a library of clear, consistent and easy to adopt templates that accelerate product work: BRDs, PRDs, discovery briefs, roadmap views, launch checklists, decision records, retrospective frameworks
• Administer, optimize, and integrate the product toolchain: roadmapping platforms, delivery tracking systems, dashboards, analytics tools, research repositories
• Organize and maintain a “single source of truth” for Product documentation in Confluence

Portfolio Visibility, Dashboards & Reporting

• Design and maintain portfolio-level dashboards that provide clear visibility into initiative status, progress toward outcomes, risks, and dependencies
• Build standardized reporting frameworks for roadmap commitments, experiment results, and business outcome evaluation
• Ensure leadership has consistent, reliable insights about product progress prioritizing asynchronous means

Operating Cadence, Rituals & Launch Readiness

• Establish and maintain Product operating rhythms, in partnership with Technology Strategy and Operations: quarterly planning, portfolio health reviews, launch readiness processes, retrospectives
• Partner with Product Delivery Managers to ensure consistent adoption of standards and rituals

Insights, Analytics & Performance Measurement

• Partner with Analytics to ensure Product teams have access to clean, consistent product performance data
• Surface insights on Product organization effectiveness: cycle time, learning velocity, delivery predictability, meeting load

Enablement, Onboarding & Continuous Improvement

• Create playbooks and guides for common Product workflows: running discovery, coordinating launches, managing dependencies, tracking delivery
• Measure process effectiveness and continuously improve based on data and team input
• Serve as "product ops consultant" to portfolios: help teams adopt best practices, troubleshoot blockers, optimize workflows

About You

• 6+ years in product operations, product management, or related operational roles in product organizations
• Bachelor's degree in a related field; or equivalent work experience
• Experience building and scaling operational systems, processes, and tools for product teams
• Strong understanding of modern product operating models for empowered product teams, using continuous discovery, with outcome orientation
• Experience working in B2C fintech or other fast-paced, growth-focused product environments

Tools & Technical Fluency

• Strong familiarity with product tooling: Jira, Confluence, roadmapping platforms (Productboard, Airtable, etc.), analytics tools (Heap, Amplitude), dashboard/BI systems (Tableau)
• Ability to evaluate tools, make pragmatic selections, and drive adoption
• Experience building dashboards and automated reporting systems

Enablement & Communication

• Strong written communication: can create clear, concise templates, playbooks, and documentation
• Excellent stakeholder management: builds trust with Product leaders, PMs, and cross-functional partners

Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 176,000-205,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].