Sr. Product Manager

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

Job Summary: We are seeking a highly experienced and Senior Product Manager to lead the evolution of our money movement and financial technology platforms. This critical role will be in charge of owning the technology platforms supporting our core financial transactions, including ACH payments, and ensure the integrity of our financial data and calculations.

The ideal candidate will possess deep expertise in financial services technology and a strong understanding of payment ecosystems. In addition, the ideal candidate will be comfortable working independently and driving large projects from concept through completion. The candidate will possess senior level communication skills and the ability to garner cross functional buy in on technology related decisions. 

Responsibilities:

• Product Roadmap Development - Money Movement:

  • Define and drive the quarterly product roadmap for money movement technologies, including ACH credit and debit processing, collaborating and ensuring alignment with cross-functional teams (Engineering, Finance & Accounting, Account Servicing) 

  • Serve as the primary Subject Matter Expert (SME) for ACH payment systems and processes, providing guidance and insights across the organization

  • Manage vendor relationships and SLAs

• Financial Data Integrity:

  • Provide product oversight for technology supporting the company's financial data integrity and calculation processes

  • Become a SME in all financial metrics and reporting capabilities

  • Support new financial reporting requirements as the business continues to grow and onboard new partnerships

• Product Development & Execution:

  • Collaborate closely with Finance & Accounting and Account Servicing teams to understand their needs, gather requirements, and ensure technology solutions effectively meet operational and strategic goals

  • Translate business requirements into detailed product specifications and user stories, obtaining stakeholder sign-off and ensuring clear communication throughout the development lifecycle.

  • Oversee the end-to-end product development process, from conception to launch, ensuring timely execution and high-quality delivery of new features.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business, or a related field.

• 5+ years of progressive experience in Product Management or Business Analysis within the FinTech or Financial Services industry.

• Demonstrated expertise in cash management products and the ACH payment industry, including a strong understanding of clearing systems, regulatory frameworks, and risk management pertaining to US ACH processing.

• Proven ability to manage multiple demands and competing priorities in a fast-paced environment.

• Exceptional written and oral communication skills, with the ability to effectively communicate complex technical and business concepts to diverse internal and external stakeholders.

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.5 billion in funding to more than 71,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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