Sr. Product Manager

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Job Title

What does a successful Senior Product Manager do at Fiserv? 

Clover, a Fiserv company, is seeking a Senior Product Manager to join our Retail team. Clover’s product team is responsible for moving new innovative products through the software development lifecycle. We’re focused on simplifying the lives of small business owners and in doing so helping Clover achieve its goals.

As a Product Manager for the Retail team at Clover, you will be an advocate for the pain points of Clover's merchants and their staff. You will apply your  retail knowledge  to develop the impactful product experiences that merchants need to thrive. You will lead the full lifecycle of the product, drive execution collaboration with designers, engineers and other product managers. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements.

What You'll Do

• Define the product strategy for Clover Retail solutions across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle

• Define, Manage, Execute product roadmap, evaluating tradeoffs between customer needs, and business priorities.

• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.

• Define and drive pilots prior to releases to gather early feedback and ensure adoption of new features and functionality.

• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined requirements to create a feature backlog

• Define effective data visualizations that are easy to interpret and deliver meaningful insights 

• Identify opportunities to enhance the product based on competitive research and industry trends 

• Be the product champion, working cross functionally and managing both internal and external stakeholders.

• Define the value proposition of your products and positioning for your products in collaboration with product marketing and branding.

What you need to have

• 5+ years of Product Management  experience in an enterprise B2B/B2B2C SaaS product company, preferably in the payments or retail industry

• Experience defining, developing and launching products at various stages, in an agile environment

• Strong analytical and problem-solving skills, leading with authority while influencing others

• Excellent relationship building skills: written and verbal communication, customer empathy, collaboration and team building 

• Proven ability to understand customer needs, how they interact with products and define solutions to address their pain points.

• Experience in API management and 3rd party integrations

• Bachelor’s degree in a technical discipline is a must

What Is Nice To Have

• Passion for retail, hospitality and industry-related technology

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

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• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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